DENIS INESTROZA
Las Vegas
Summary
Well seasoned in the Hospitality and Food and Beverage Industry with years of experiences in staff support and management roles. Adaptable to various types of working environments, able to execute assignments and achieve goals in a timely manner. Embarked my career in the Hospitality and Culinary Arts an early age that led me to apply my skills, passion and dedication to multiple levels in the industry, from local casual dinning venues, fine dinning restaurants and Hotels.
Overview
17
17
years of professional experience
Work History
Butler
Fontainebleau Las Vegas
Las Vegas, NV
10.2023 - Current
- Cultivated exceptional guest services that emphasized comfort and satisfaction through tailored attention.
- Oversaw daily operations, effectively managing schedules and requests for high-profile clientele.
- Proactively identified guest needs and implemented solutions to elevate the hospitality experience.
- Streamlined interdepartmental communication, enhancing collaboration and operational efficiency.
- Designed bespoke experiences for VIP guests, strengthening brand loyalty and encouraging repeat patronage.
- Optimized guest experiences by delivering attentive services tailored to their specific preferences.
- Instituted feedback channels to enhance service delivery based on guest preferences and recommendations.
Relief Lead - Butler
The Cosmopolitan Las Vegas
Las Vegas, NV, USA
04.2016 - 11.2023
- Directed guest engagement efforts by promoting and selling various on-property and city-wide attractions to elevate Las Vegas experiences. Championed the creation of tailored menu offerings reflecting clients' dietary preferences and cultural backgrounds. Managed execution of diverse events, from intimate gatherings to large receptions, ensuring all preferred amenities were arranged pre-arrival. Collaborated with support departments to uphold exceptional standards for in-suite technology and cleanliness, enhancing guest satisfaction. Oversaw client wardrobe organization, curated shopping experience suggestions, and coordinated personal shopping excursions. Led a team through effective task delegation to optimize departmental operations. Anticipated inventory requirements and provided administrative support for streamlined phone and email communications.
Housekeeping - associate multiple roles
The Cosmopolitan Las Vegas
Las Vegas, NV, USA
03.2011 - 04.2016
- Assisted in establishing room inventory during hotel opening process while organizing necessary supplies for daily operations of team. Aided in conducting inventory checks within locker rooms and supported various line-level roles to enhance understanding of departmental operations. Trained new hires on assigned roles in compliance with hotel policies and OSHA regulations during seasonal periods. Occasionally provided support to linen department by receiving and transferring inventory of linens from dock to various outlets including pool district restaurants and hotel linen lockers.
Lead Line Cook
Aria Resort & Casino / Bar Masa
Las Vegas, NV, USA
11.2009 - 04.2011
- Achieved high standards in service delivery at Bar Masa Las Vegas through expert dish preparation under Chef Masayoshi Takayama's direction. Enhanced kitchen operations by streamlining line setups and breakdowns, resulting in improved team collaboration. Elevated food quality by diligently inspecting items and enforcing safe storage measures, significantly aligning with health regulations.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NVSkills
- Hotel Systems: Opera, HMS, LMS, AMADEUS, Hotsos, etc
- Fluent in Spanish and English
- Adaptable to multiple working environments
- Effective time management and ensuring tasks are done before due date
- Anticipating and forecasting demands needs and providing solutions
- Highly skilled in guest satisfaction and overall quality
- Team player but also adaptable to complete solo assignments
Timeline
Butler
Fontainebleau Las Vegas
10.2023 - Current
Relief Lead - Butler
The Cosmopolitan Las Vegas
04.2016 - 11.2023
Housekeeping - associate multiple roles
The Cosmopolitan Las Vegas
03.2011 - 04.2016
Lead Line Cook
Aria Resort & Casino / Bar Masa
11.2009 - 04.2011
High School Diploma -
Palo Verde High School