DENIS PACHECO
Orilleys Auto Parts
Orange Park,FL
2
Languages
6
Years of experience
Results-driven leader skilled in enhancing customer experiences through problem-solving and active listening. Experienced in team leadership and operational oversight, driving collaboration and adaptability to meet evolving demands. Expertise in conflict resolution and process improvement fosters a positive work environment, empowering team members and boosting overall performance.
Work History
Assistant Manager
1 Year 4 Months- Assisted in inventory management, ensuring accurate stock levels for optimal customer service.
- Provided training to new staff on product knowledge and customer engagement techniques.
- Interacted with customers to address inquiries and provide assistance. to resolve inquiries, enhancing overall shopping experience.
- Organized store layout to improve product accessibility and customer navigation. and cleanliness, promoting a professional environment for customers.
- Collaborated with management to implement promotional activities, boosting seasonal sales.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records to ensure accuracy and minimize discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Set team priorities to align daily tasks with overall goals., maintained schedules and monitored performance.
- Led daily store operations, ensuring accurate parts availability, customer service, and team coverage.
- Supervised sales floor activities, reinforcing product knowledge and consistent service standards.
Retail Sales Associate Cashier
3 Years 10 Months- Processed cash, credit, and debit transactions with accuracy and verified tender totals.
- Assisted customers with purchases, returns, and product location across sales floor.
- Maintained organized checkout areas, stocked supplies, and resolved register issues promptly.
- Balanced cash drawer and prepared end-of-shift reports following store procedures.
- Applied Navy Exchange policies while handling exchanges, price checks, and transaction discrepancies.
- Communicated product information clearly to support customer selections and service needs.
- Collaborated with sales associates to support smooth store operations during peak periods.
- Trained new cashiers on register procedures, customer service standards, and loss prevention.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
Education
High School Diploma
Associate of Arts - General Studies
Skills
Retail operations management
Retail operations
Customer service
Customer relations
Customer rapport
Problem-solving
Employee engagement
Safety training
Multitasking
Cash management
Organizational skills
Safety compliance
Staff training
Staff management
Delegation
Team leadership
Store management
Money handling
LANGUAGES
Spanish
Intermediate (B1)
Interests
I played soccer in High school and was the team captain for the High School team. I love to play in my spare time in downtown Jacksonville whenever I have the chance to.
Timeline
Assistant Manager
Orilleys Auto Parts
05.2025 - 09.2026Read More
Retail Sales Associate Cashier
Navy Exchange
11.2020 - 09.2024Read More
Ernest J King High School
High School Diploma
Read More
Florida State College
Associate of Arts from General Studies
Read More