Denisa Bozhiqi
Philadelphia,PA
Summary
Dynamic leader with a proven track record at Pagons Greek Sandals, excelling in customer service management and innovative problem-solving. Spearheaded initiatives that significantly enhanced customer satisfaction and team cohesion, while mastering POS systems and staff development. Known for exceptional communication and fostering a supportive atmosphere, leading to decreased employee turnover and increased store traffic through strategic partnerships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Pagonis Greek Sandals
04.2016 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed approximately 10 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring so staff can be well-equipped to excel in each individuals roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Coordinated in-store events to increase foot traffic, partnering with 4 local businesses and community organizations for mutual benefit.
Education
Associate of Arts - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA05-2025
High School Diploma -
Geniko Lykeio Naxou
Chora Naxou, Naxos, Cyclades, Greece06-2018
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Team leadership
- Friendly and positive
- POS systems
- Staff management
- Outstanding communication skills
- Team leadership and coaching
Certification
- ECPE C2
- Italian Language Certification B1
Languages
Albanian
Native or Bilingual
Greek
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Traveling
Contemporary Dance
Exercising
Reading
Music
Timeline
Store Manager
Pagonis Greek Sandals
04.2016 - 08.2022
Associate of Arts - Business Administration And Management
Community College of Philadelphia
High School Diploma -
Geniko Lykeio Naxou
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