Denisa Brock
Plainfield,IN
Summary
Detail-oriented professional with extensive Medicaid expertise and strong organizational skills. Committed to enhancing service delivery through effective training, problem resolution, and process optimization.
Overview
15
15
years of professional experience
Work History
Regional Medicaid Specialist
CommuniCare Health Services
Indianapolis, IN
05.2021 - Current
- Review and process Medicaid applications for accuracy and compliance with state regulations.
- Educate clients on Medicaid benefits, coverage options, and application procedures to enhance understanding.
- Develop training materials for new staff on Medicaid policies, systems, and best practices for efficiency.
- Resolve complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Conduct comprehensive client interviews to gather necessary information for accurate program eligibility determination.
- Participate in continuing education opportunities to stay abreast of industry trends and policy changes relevant to the Medicaid Specialist role.
- Manage high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
Business Office Manager
Golden Living
Indianapolis, IN
04.2020 - 05.2021
- Supervised daily operations of business office, ensuring compliance with regulatory standards.
- Led staff training initiatives, improving team performance and service delivery.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
Business Office Manager
American Sr Communities
Indianapolis, IN
04.2011 - 12.2019
- Implemented financial reporting procedures, increasing transparency and accountability.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Supervised daily operations of business office, ensuring compliance with regulatory standards.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor of Science - Criminology
Indiana University, Bloomington
Bloomington, IN08-1995
Skills
- Appeals handling
- Eligibility determination
- Policy analysis
- Medicaid expertise
- Application processing
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Documentation and paperwork
- Analytical thinking
- Adaptability
- Training skills
Timeline
Regional Medicaid Specialist
CommuniCare Health Services
05.2021 - Current
Business Office Manager
Golden Living
04.2020 - 05.2021
Business Office Manager
American Sr Communities
04.2011 - 12.2019
Bachelor of Science - Criminology
Indiana University, Bloomington