Denisa Momotaro
Buckeye,AZ
Summary
Hardworking Customer Service Specialist bringing 3 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Complete Logistics Solutions
Phoenix, AZ
02.2022 - 12.2023
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
Customer Returns Associate
Amazon
Phoenix, AZ
10.2019 - 12.2020
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Learned Process Assistant and Learning Ambassador positions and provided backup at key times.
- Prepared and submitted end-of-shift reports using Microsoft Office Word and Excel
- Quickly and accurately counted pallets at start and end of each shift.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate departments or palletized for liquidation.
- Operated warehouse equipment including electric pallet jack, forklift and manlift.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
Claims Representative
Robert Reimers Enterprise
Majuro, Marshall Islands, MH
05.2015 - 12.2016
- Conducted research into medical terminology related to healthcare claims processing activities.
- Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Provided clear explanations of benefits, eligibility requirements, and applicable laws when communicating with customers.
- Educated customers on their rights under state and federal regulations governing insurance policies.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
Front Desk Receptionist
Marshall Islands Resort
Majuro, MH
01.2014 - 02.2015
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
GEL Coordinator
WUTMI
Majuro, MH
08.2013 - 12.2013
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Tracked all hours and expenses to keep project on task and within budget.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
- Maintained project schedules by managing timelines and making proactive adjustments.
Education
Majuro Cooperative High School
Majuro, Marshall IslandsSkills
- Heavy lifting
- Cash register skills
- Product and service sales
- Cleanliness
- Payment processing
- Bagging and packaging
- Product restocking
- Basic math skills
- Order taking
- Product knowledge
- Cleaning and sanitizing
- Customer assistance
- Refunds and exchanges
- Multi-tasking ability
- Attention to Detail
- Time Management
- Loading and Unloading
- Vehicle Inspection
- GPS Navigation
- Customer Service
- DOT Compliance
- Defensive Driver Training
- Valid Driver's License
- Problem-Solving
- Customer Relationships
- Traffic Laws and Regulations
Timeline
Delivery Driver
Complete Logistics Solutions
02.2022 - 12.2023
Customer Returns Associate
Amazon
10.2019 - 12.2020
Claims Representative
Robert Reimers Enterprise
05.2015 - 12.2016
Front Desk Receptionist
Marshall Islands Resort
01.2014 - 02.2015
GEL Coordinator
WUTMI
08.2013 - 12.2013
Majuro Cooperative High School