Nevaeh Escarzega
Clovis ,NM
Summary
Proven team player and problem-solver, I leveraged my GPS navigation and customer service skills at DoorDash to enhance delivery efficiency and customer satisfaction. By optimizing routes and maintaining professionalism, I significantly contributed to improved operational outcomes, demonstrating my commitment to excellence and ability to meet tight deadlines.
I’m a highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Meticulous hostess with background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Successful Sales Associate/CSA with 4-5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Responsible Stocker with excellent blocking, facing and customer service skills coupled with 2-3 years of experience. Fast worker with attention to detail and completeness. i’m ready to take on any challenge that comes my way, and get what I need to get done right away. I’m good with helping customers with any problem they’re having and great at de-escalating a situation before it gets any worse. Very professional in any work environment and I’m a fast and easy learner. I have experience in numerous job titles, I’ve done landscaping, cooking, customer service, stocking, cash, handling, etc. I’m willing to learn anything I need to and I’m willing to be put to the challenge and get everything handled that I need to. Technology does not confuse me or have any negative effect in a job. Can lift heavier items if need be.
Overview
4
4
years of professional experience
Work History
Delivery Driver
DoorDash
Clovis, NM
04.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Verified accuracy of all deliveries against order forms.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved delivery accuracy by diligently checking orders before departure.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Minimized company liability and risks to loads by obeying traffic laws.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
CSA
Lowes Home Improvment
Clovis, NM
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Maintained a clean and organized store environment for optimal customer experience.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Suggested best-fit offerings from available products and services to capitalize on upsell opportunities.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Managed online, delivery, parcel and in store orders.
- Lifted appliances and product 100+ lbs
Stocker
Lowes Market
Clovis, NM
07.2022 - 09.2022
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Developed plan-o-grams and layouts that maximized sales.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Managed timely and effective replacement of damaged or missing products.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Safely and securely loaded items to prevent damage during transport.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Unloaded freight from truck
- Load freight on u-cart and transported to sales floor
- Clean bathrooms
- Vacuum store
- Keep environment clean and ready for customer use
Restaurant Hostess
Old Chicago Pizza
Aurora, CO
04.2021 - 04.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Reported problematic guests to management to foster safe and pleasant environment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took initial drink orders and relayed information to wait or bar staff.
- Delivered pick-up and curbside orders to guests.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Promoted business loyalty by fostering positive customer relationships.
- Provided patrons with estimated waiting times during peak service hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Completed daily side work and opening and closing duties without fail.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
Cook
Stripes Convenience Store
Clovis, NM
02.2021 - 02.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Maintained food safety and sanitation standards.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Ensured compliance with all food safety regulations, maintaining record of excellence in health inspections.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Developed and maintained clean and organized kitchen workspace, setting standard for team.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
Education
High School Diploma - General Studies
Endeavor Academy
Aurora, CO12.2021
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Attention to Detail
- Time Management
- Dependable and reliable
- Problem-Solving
- Time management skills
- Loading and unloading
- GPS and route planning
- Heavy Lifting
- Order picking and processing
- Stocking and Inventory
- Vehicle Cleaning and Maintenance
- Complex Problem-Solving
- Traffic laws knowledge
- Goal-Oriented
- Patience and Tolerance
- Strong Work Ethic
- Cash Handling
- Payment Processing
- Product Promotion
- Refund Processing
- Sales and Upselling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Computer Skills
- Work Prioritization
- Quality Control
- Greeting guests
- Active Learning
- Strong multitasking
- Cleanliness and hygiene
- Coordinating tasks
- Judgment and Decision Making
- POS system operations
- Restaurant layout knowledge
- Menu Memorization
- Server Support
- Cooking
- Cleaning and organization
- Food handling
- Frying
- Knife Skills
- Sanitation
- Food Preparation
- Strong attention to safe food handling procedures
- Cooking techniques
- Customer Assistance
- Patience and Empathy
- Cash Register Operation
- Order Taking
- Willing to Learn
- Shelf Stocking
- Friendly and Personable
- Flexible Schedule
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Stocking and Receiving
- Product Sales
- Safe Driving
- Safety awareness
- Landscaping
- Heavy lifting capabilities
- Heavy Lifting Expertise
- Accurate Cash Handling
- Team Collaboration
- Customer Engagement
- Complaint Handling
- Follow-up calls
- Problem-solving abilities
- Multitasking
- Reliability
- Phone Etiquette
Timeline
Delivery Driver
DoorDash
04.2024 - Current
CSA
Lowes Home Improvment
11.2022 - Current
Stocker
Lowes Market
07.2022 - 09.2022
Restaurant Hostess
Old Chicago Pizza
04.2021 - 04.2022
Cook
Stripes Convenience Store
02.2021 - 02.2022
High School Diploma - General Studies
Endeavor Academy