Denise Ackerley
White Bear Lake,MN
Summary
Looking for a new career path
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
7
7
years of professional experience
Work History
Cashier
Festival Foods white Bear Lake
White Bear Lake , MN
11.2022 - 10.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer Service Representative
Speedway Gas Station
White Bear Lake , MN
01.2018 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Medical Assistant -
Penn Foster
Scranton, Pa01.2025
Medical Assistant -
Stratford Career Institute
New York Mills, MN11-2024
Skills
- Good communication skills
- Computer skills
- Understanding of HIPAA
- Understanding of privacy concerns in the medical field
- Cleaning and sanitizing
- Time management skills
- Written and verbal communication
- Customer service
- Upselling techniques
- ID verification
- Point-of-sale system operation
- Merchandise restocking
- Attention to detail
- Multitasking and organization
Career Overview
Medical Assistant looking for a new career path
Timeline
Cashier
Festival Foods white Bear Lake
11.2022 - 10.2024
Customer Service Representative
Speedway Gas Station
01.2018 - 11.2022
Medical Assistant -
Penn Foster
Medical Assistant -
Stratford Career Institute