Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Aguilar

Laredo,TX

Summary

Hi my name is Denise Aguilar I am from Laredo Tx. I'm currently 24 years old I am a new Certified Dental Assistant with some hands-on experience. I would love to get to work in the dentistry area because I am a very observant and ready to learn person. I know about chair side assisting, dental radiography and building relationships with patients through my certification program at continuing education at Laredo college. Well-rounded knowledge of dentistry and enthusiasm to bring strong work ethic to excellent dental practice. I am currently in the process of gaining my registered dental assistant license. I completed my certification for RDA on December 9, 2024. I am thrilled with excitement to start my journey as a registered dental assistant!

Overview

3
3
years of professional experience

Work History

Registered Dental Assistant Student Shadowing

Planet Dental
Laredo, TX
10.2024 - 11.2024
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Observed the hygienist during shadowing hours outside of college to gain more knowledge and experience in the dental office.

Customer Service Representative

Walmart
Laredo, TX
04.2024 - 08.2024
  • Strengthened customer retention by offering discount options.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Student Services Assistant

Laredo college
Laredo, Texas
03.2022 - 06.2022

- I assisted students during office hours with questions on schedule changes and student ID information.

  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Organized and maintained files related to student services activities.

Customer Service Representative

Kohl's
Laredo, TX
09.2021 - 01.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.

Education

RDA Certification - Registered Dental Assistant

Laredo Community College
Laredo, TX
12-2024

High School Diploma -

Lyndon B. Johnson
Laredo, TX
06-2019

Some College (No Degree) - General Studies

Laredo Community College
Laredo, TX

Skills

  • CPR (certified) certification at Laredo college on 12-06-2024
  • Exam room setups
  • Infection control knowledge
  • Dental materials selection
  • Disinfecting rooms and equipment
  • Dental radiography (X-rays)
  • Multitasking
  • Detail-oriented mindset
  • Patient care excellence
  • Math comprehension
  • English comprehension
  • Bilingual English & Spanish fluently
  • Great social skills with patient interactions

Timeline

Registered Dental Assistant Student Shadowing

Planet Dental
10.2024 - 11.2024

Customer Service Representative

Walmart
04.2024 - 08.2024

Student Services Assistant

Laredo college
03.2022 - 06.2022

Customer Service Representative

Kohl's
09.2021 - 01.2022

RDA Certification - Registered Dental Assistant

Laredo Community College

High School Diploma -

Lyndon B. Johnson

Some College (No Degree) - General Studies

Laredo Community College
Denise Aguilar