Denise Aguilar

• Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
• Observed the hygienist during shadowing hours outside of college to gain more knowledge and experience in the dental office.

• Strengthened customer retention by offering discount options.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Answered inbound calls, chats and emails to facilitate customer service.
• Developed strong customer relationships to encourage repeat business.

- I assisted students during office hours with questions on schedule changes and student ID information.

• Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
• Organized and maintained files related to student services activities.

• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Resolved customer complaints promptly and efficiently.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Determined accurate prices for customer services, consistently searching for deals and best prices.