Denise Alatorre

• Coordinated daily operations within College Safety Department to ensure smooth functioning
• Answered incoming phone calls and directed students, staff, and visitors to appropriate departments
• Organized and maintained lost and found reports to facilitate efficient retrieval of items
• Processed background checks and completed administrative paperwork requests
• Delivered professional customer service while greeting and assisting visitors, enhancing campus safety experience
• Scheduled interviews, appointments, and departmental meetings
• Handled confidential and sensitive information with professionalism and discretion
• Supported campus safety efforts by maintaining accurate records and assisting staff with administrative tasks

Personal Shopper / Delivery Associate

• Completed grocery orders with accuracy and efficiency, ensuring customer needs were met in fast-paced environments
• Communicated proactively with customers about substitutions, delays, and out-of-stock items to maintain satisfaction
• Delivered orders in a timely manner while maintaining high customer satisfaction
• Utilized mobile applications and handheld scanners with accuracy and attention to detail
• Organized and handled groceries carefully to ensure product quality and freshness
• Managed time effectively while multitasking and solving problems during high-volume shifts to support operational flow
• Maintained professionalism while assisting a diverse range of customers daily

• Delivered customer-focused service in fast-paced environment, ensuring satisfaction
• Handled customer concerns professionally while maintaining a calm and respectful demeanor
• Guided customers with inquiries, product details, and purchasing choices
• Enhanced sales through promotion of special offers and store programs while fostering positive customer relationships
• Demonstrated strong communication, teamwork, and problem-solving skills during daily operations
• Maintained clean, organized, and safe work areas for customers and staff
• Organized merchandise displays to ensure professional presentation and accessibility