DENISE ARECHIGA
Los Angeles,CA
Summary
Achieved significant business growth by implementing effective solution selling techniques and enhancing customer service. Drove team success and client satisfaction through proficient sales pipeline management and comprehensive staff training. Improved account management processes and developed strategic enhancements to elevate overall performance.
Overview
9
9
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
Los Angeles, CA
10.2025 - Current
- Led initiatives to enhance customer experience through tailored service strategies.
- Developed and implemented training programs to improve staff performance and engagement.
- Analyzed customer feedback to identify trends and drive service improvements.
- Collaborated with cross-functional teams to align operational goals with customer satisfaction metrics.
- Mentored team members on best practices in customer interaction and conflict resolution.
- Facilitated workshops focused on cultivating a positive store environment and enhancing team cohesion.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
Salon Manager
Splash and Dash Groomerie and Boutique
Watertown, MA
09.2024 - 10.2025
- Manage and lead a team for Salon success
- Check in and check out customers and maintaining a high rebooking rate.
- Pitch and Sell memberships to build the books.
- Provide customer service and support
- Public outreach and social media content
- Leading weekly team meetings and providing feedback for staff improvement
- Fill holes in the schedule and call outbound to new clients.
- Pull weekly reports to develop a set improvement plain to build sales and marketing
- Handling dogs over 100lbs
- Supervising over 15-25 dogs a day
- Analysis on animal behavior
- Strategizing and adapting to the daily schedule
- Monitored salon supplies and equipment, ordering new stock as needed.
- Demonstrated knowledge of salon services, products and industry trends to ensure customer satisfaction.
- Maintained a clean and organized work environment for staff and customers.
Sales and Service Leader
Sephora
Sioux Falls, SD
10.2023 - 10.2024
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Planned promotional events such as in-store discounts or special offers.
- Analyzed market data to identify areas of improvement within the store.
- Collaborated with team members to develop creative solutions for challenges.
- Resolved conflicts between customers and staff members in a professional manner.
- Monitored team sales targets and addressed deficiencies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
National Account Manager
Medical Purchasing Solutions
Scottsdale, AZ
12.2021 - 10.2023
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Connected with current customers to assess satisfaction, determine needs and offer new services
- Hit Monthly quota by 125%
- Managed over 700 client accounts
- Prospect and contact potential clients
- Maintained current knowledge of medical terminology and products
- Admin data entry
- Creating new accounts and verified licenses
Team Leader
Discover Financial Services
West Valley City, UT
12.2019 - 12.2021
- Delegated daily tasks to team members to optimize group productivity.
- Managed 15-20 trainees at a time.
- Listened to my agents calls and scored them based on their performance.
- Set quotas for my agents to meet every month and gave them skills to increase productivity.
Customer Service Manager
Walmart
Herriman, UT
12.2016 - 12.2019
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Developed policies and procedures related to customer service operations.
- Provided exceptional customer service to ensure customer satisfaction.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
Education
Master of Arts - Cinematography
Massachusetts College of Art And Design
Boston, MA06.2025
HIGH SCHOOL DIPLOMA - EDUCATION
Herriman High School
Herriman, UT05.2018
Skills
- Solution Selling
- Sales Pipeline Management
- Customer Service
- Business Growth and Retention
- Relationship Building
- Editing
- Cinematography
- Color grading
- Photography
- Management
- Problem Solving
- Staff Training and Development
- Supply management
- Salon safety and security
- Appointment scheduling
- Task delegation
- Cleanliness and sanitation
Personal Information
- Willing To Relocate: Anywhere
- Availability: Anywhere
Timeline
Experience Manager
Ulta Beauty Inc.
10.2025 - Current
Salon Manager
Splash and Dash Groomerie and Boutique
09.2024 - 10.2025
Sales and Service Leader
Sephora
10.2023 - 10.2024
National Account Manager
Medical Purchasing Solutions
12.2021 - 10.2023
Team Leader
Discover Financial Services
12.2019 - 12.2021
Customer Service Manager
Walmart
12.2016 - 12.2019
HIGH SCHOOL DIPLOMA - EDUCATION
Herriman High School
Master of Arts - Cinematography
Massachusetts College of Art And Design