Denise Arello

I am responsible for answering 911 calls from the Kansas City Area, 314 square males. Directing those calls to the appropriate agency, such as police fire or medical services. Contacting surrounding agencies for help if they are boardering on another district such as Independence Missouri, Raytown Missouri and making sure information is collected both for officer safety and for court documentation if the situation calls for that. I need to remain calm during high stress situations, be witness to violent crimes and stay on the phone to make recordings for court and the violent crimes or sex crimes detectives. Its the first line in communication for emergency situations.

• Streamlined internal communication processes by implementing effective communication tools and platforms.
• Answered client queries and complaints to provide strong customer service.
• Enhanced crisis communication plans, preparing organization for potential issues.
• Coordinated with cross-functional teams to ensure consistent messaging across all channels.
• Built and maintained positive relationships with public by utilizing strategic plans.

During my time with this angency I worked as a contract parent aide for a company that subcontracted with the Children's Division. I worked mainly in Jackson, Cass and Clay counties. My speciality was family drug court dealing with severe mental illness, drug abuse and the complex medical needs of children born addicted or exposed to drugs during pregnancy. I have a strong background in dealing with the medical issues and am certified in feeding tubs, trach care and maintenance. I was certified in CPR for infants and children but that has since lapsed since there wasn't a strong need after leaving the field.

• Established rapport with diverse clientele using active listening skills and empathetic communication techniques that demonstrated genuine concern for their wellbeing.
• Provided resources and referrals to community services, enabling families to access necessary support systems.
• Assisted clients in navigating complex legal systems related to custody arrangements or child welfare cases by providing accurate information and emotional support.
• Evaluated client progress over time through regular feedback sessions, adjusting interventions as needed to maximize effectiveness.

I left this position when the funding for our program was lost and it was no longer financially feasible to remain. I was a single parent at the time and could not support my children taking a substantial pay cut.