Denise Arguello
East Brunswick
Summary
Results-driven Assistant Manager with 8+ years of experience in restaurant operations, customer service, team leadership, and staff development. Proven ability to lead high-performing teams, manage scheduling and workflow operations, and deliver exceptional guest experiences in fast-paced environments. Skilled in employee training, conflict resolution, multitasking, and operational efficiency. Recognized for strong communication skills, adaptability, and maintaining positive team morale while exceeding service expectations.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Texas Roadhouse
08.2021 - 02.2026
- Supervised daily restaurant operations and led a team of 40+ employees to maintain efficiency and excellent customer service.
- Created staff schedules and managed shift coverage to meet operational demands and reduce workflow disruptions.
- Trained and mentored new hires and team members, improving employee performance and engagement.
- Enforced company policies, safety standards, and operational procedures across departments.
- Assisted with performance evaluations and implemented coaching strategies to improve productivity.
- Collaborated with management to streamline workflows and strengthen team communication.
- Helped drive customer satisfaction by ensuring prompt service and effective problem resolution.
Certified Nursing Assistant (CNA)
Essentia Health
03.2022 - 07.2022
- Assisted patients with daily living activities including bathing, feeding, grooming, and mobility support.
- Monitored patient conditions and reported concerns to nursing staff.
- Maintained accurate documentation and followed HIPAA confidentiality standards.
- Assisted with repositioning and transporting patients safely to prevent injuries and complications.
- Cleaned and sanitized patient rooms and medical equipment to maintain a safe environment.
Server / Waitress
Texas Roadhouse
09.2017 - 08.2021
- Delivered high-quality customer service in a fast-paced, high-volume restaurant.
- Accurately processed customer orders and payments using POS systems.
- Recommended menu items, beverages, and specials to increase sales and enhance guest experiences.
- Resolved customer concerns professionally and escalated issues when necessary.
- Maintained cleanliness and sanitation standards throughout dining and service areas.
- Collaborated with kitchen staff and team members to ensure timely food delivery and guest satisfaction.
- Cross-trained as host and assisted with seating coordination and guest management.
Bay Host
Topgolf
07.2019 - 06.2020
- Provided exceptional guest service by greeting customers and ensuring positive experiences.
- Assisted with food and beverage service while maintaining safe and organized customer areas.
- Responded to customer questions and resolved concerns in person and over the phone.
- Worked collaboratively with team members to improve service efficiency and customer satisfaction.
- Maintained cleanliness and safety standards throughout the venue.
Education
High School Diploma - General Studies
Middlesex County College
Edison, NJSkills
- Team Leadership & Staff Development
- Customer Service & Guest Relations
- Scheduling & Shift Management
- Training & Onboarding
- POS Systems & Cash Handling
- Conflict Resolution
- Restaurant Operations
- Food Safety & Sanitation
- Multitasking in Fast-Paced Environments
- Communication & Team Collaboration
- Sales & Upselling Techniques
- Problem Solving & Organization
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
English
Spanish
Timeline
Certified Nursing Assistant (CNA)
Essentia Health
03.2022 - 07.2022
Assistant Manager
Texas Roadhouse
08.2021 - 02.2026
Bay Host
Topgolf
07.2019 - 06.2020
Server / Waitress
Texas Roadhouse
09.2017 - 08.2021
High School Diploma - General Studies
Middlesex County College