Denise Armour

• Leads Projects for system enhancements to improve internal and external company results.
• Writes "Code" using variables and components for the creation of company wide letters used in Production.
• Create Gap Analysis and Project Plans for projects.
• Self-motivated, with a strong sense of personal responsibility.
• Works effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment consisting of team members from different regions and time zones.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Works well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Works flexible hours across night, weekend, and holiday shifts.
• Manages time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Demonstrates critical thinking to break down problems, evaluate solutions, and make decisions.
• Learns and adapts quickly to new technology and software applications.
• Develops and maintains courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.

Positions held from 1990 - 2017 at GEICO, Government Employees Insurance Company (brief descriptions):

• Completed all levels of Claims Handling.
• Attended Settlement Conferences and Trials for Bodily Injury and Property Damage claims.
• Project Management; obtained Green Belt Certification and served as a Green Belt on three successful projects.

Supervisor Positions:

• Rental Service Supervisor
• Salvage Supervisor
• AD Assignment Supervisor
• Customer Service Representative Supervisor
• Emergency Roadside Service Billing Supervisor

Supervisor Duties:

• Mentored team members, fostering professional growth and enhancing performance.
• Implemented process improvements, resulting in streamlined workflows and increased productivity.
• Led cross-functional teams to execute initiatives aligned with corporate goals.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization's core values, leading by example, and fostering a culture of excellence.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Conducted live role playing, and interviews for employee hiring.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.