Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Terence Johnson

Pembroke Pines

Summary

Adept at spearheading teams towards efficiency, my tenure at Royal Caribbean Cruise Line and past employers highlights my capability in enhancing project delivery through innovative solutions and technical expertise. Leveraging leadership and analytical skills, I've significantly improved team performance and project outcomes, demonstrating a profound impact on middleware platform advancements.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr Engineer/Team Lead, Middleware Platform

Royal Caribbean Cruise Line
03.2023 - Current
  • Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
  • Monitored employee performance to keep projects on task.
  • Supervise junior vendor engineers, providing guidance in best practices and fostering professional growth opportunities.
  • Devised and implemented processes and procedures to streamline operations.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Manage application support team of 6, providing tier 1 to 3 level support and administration for Tibco, Globalscape EFT, and various COTS applications for both on-premises and SaaS\cloud for all cruise ships.
  • Manage, implement and support .NET and Java web-based applications. Working and supporting Windows Server 2022, 2019, 2016 and 2008, RedHat Linux servers, IIS and Apache, SQL Server 2016, Azure and AWS cloud.

Sr. Windows System Engineer Contractor- Remote

LIBERTY MUTUAL INSURANCE COMPANY
07.2022 - 03.2023
  • Managed application support team consisting of 5-System Engineers providing tier 1 to 3 level support and administration on various projects.
  • Communicated verbally, provided written documentation with stakeholders and the IT Director on projects, and worked with project managers on various projects.
  • Delegated aspects of projects to implement, manage and support various applications for on-premises moderately complex legacy .NET Windows-based systems and Azure cloud-based infrastructure for both Liberty Mutual and Safeco.
  • Provided exceptional support for end-users, resolving hardware and software-related problems in a timely manner.
  • Implemented robust backup strategies to safeguard critical data from loss or corruption during unforeseen events.
  • Migrated legacy on-premises .NET applications (lift-shifts) to (performing discovery sessions, migration feasibility study, migration plan for workloads, and deployment models and inventory of applications and servers) by configured web apps, Azure SQL database, and other Azure services to be used: VM, Vmware solution, SQL, Virtual network, security groups).
  • Implemented and managed Azure services, deployed code for various applications using Azure DevOps, created CI/CD pipelines, ADO, ASR, used Microsoft DSC and Terraform (IaC) to deploy infrastructure, SaaS, Azure Firewall, Security, JSON, Azure API integrations using Azure API Management, Blob Storage, App Insight.
  • Ensured high availability of enterprise applications through the implementation of failover clustering solutions.
  • Participated in on-call rotations to provide after-hours support for mission-critical systems.

Sr. System Engineer Contractor – Remote

Truist Bank
09.2020 - 07.2021
  • Managed application support team, providing support and administration for various financial customized and COTS applications for both on-premises and cloud SaaS.
  • Spearheaded the migration of legacy systems to Azure and AWS cloud-based platforms for enhanced accessibility and streamlined operations.
  • Developed and maintained comprehensive documentation for all systems, ensuring easy reference for future maintenance and troubleshooting tasks.
  • Contributed to strategic planning initiatives by providing expert insights into emerging trends in IT infrastructure management best practices.
  • Completed software updates and assessed security patches for optimized computer use.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Collaborated with cross-functional teams to develop integrated IT infrastructure, resulting in improved performance and reliability.
  • Implemented and deployed, configured, managed, and supported numerous .NET web-based solutions running on IIS 10 and 8, 7.5 Apache-TomCat JAVA applications for Dev, Test, QA and Production environments. Provided Level 3 support and provided root cause analysis.
  • Managed and supported Windows Server, IIS and Apache, SQL Server, AD and MS CRM 2013.

Sr. Systems Engineer Contractor - Remote

Data Blue MSP
03.2019 - 10.2019
  • Collaborated with cross-functional teams to deliver innovative solutions for business needs.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
  • Optimized system performance by identifying and resolving complex technical issues.
  • Enhanced security measures by designing and deploying effective firewall configurations.
  • Implemented robust network infrastructure for improved connectivity and reliability.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Designed and implemented system security and data assurance.

Consultant

Convergence Systems Group
01.2018 - 02.2019
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, and management to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
  • Consulted, architect, designed doing on-premises infrastructure migration to Azure.

Manager of Operations

Cognizant Technology Solutions - Client: SunTrust
01.2017 - 10.2017
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
  • Coordinated cross-functional teams to launch new products, ensuring timely delivery and market readiness.
  • Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
  • Analyzed and reported on key performance metrics to senior management.
  • Supervised team of 3 on various projects delegating aspects to implement new applications.
  • Provided support and administration for moderately complex legacy banking financial applications Windows-based systems and Azure cloud-based infrastructure (COTS) for both on premises and SaaS.
  • Worked closely with the business project teams, business managers, assisting in project planning and coordination of project delivery activities.
  • Managed and supported both .NET Windows and Linux environments.


Consultant

Convergence Systems Group
08.2016 - 01.2017
  • Provided pre-sales and post-sales technical support working with clients providing recommendations of various hardware and software for projects.
  • Increased client satisfaction by developing comprehensive consulting strategies tailored to each business's unique challenges and objectives.
  • Implemented customer relationship management (CRM) systems, improving client engagement and retention rates.
  • Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
  • Implemented Windows, AD, Microsoft CRM 2013 and SharePoint.

Education

Bachelor of Science - Management Information Systems

Western Governors Univ.-Pursuing Bachelors Degree
Salt Lake City, UT

Associate of Science - Computer And Information Sciences

Community College of RI - Attained 22 Credits
Warwick, RI
09.2002

Skills

  • Leadership skills
  • Team Management
  • Project Management
  • Technical presentation
  • Risk Analysis
  • Strong analytical mind
  • Technical expertise
  • Technical reporting
  • Performance monitoring
  • Staff Supervision
  • Staff Training
  • Management skills
  • Innovation and Creativity

Certification

Pursuing ITIL and Azure Architect certifications

Timeline

Sr Engineer/Team Lead, Middleware Platform

Royal Caribbean Cruise Line
03.2023 - Current

Sr. Windows System Engineer Contractor- Remote

LIBERTY MUTUAL INSURANCE COMPANY
07.2022 - 03.2023

Sr. System Engineer Contractor – Remote

Truist Bank
09.2020 - 07.2021

Sr. Systems Engineer Contractor - Remote

Data Blue MSP
03.2019 - 10.2019

Consultant

Convergence Systems Group
01.2018 - 02.2019

Manager of Operations

Cognizant Technology Solutions - Client: SunTrust
01.2017 - 10.2017

Consultant

Convergence Systems Group
08.2016 - 01.2017

Bachelor of Science - Management Information Systems

Western Governors Univ.-Pursuing Bachelors Degree

Associate of Science - Computer And Information Sciences

Community College of RI - Attained 22 Credits

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Terence Johnson