Denise Avila
Naperville,IL
Summary
Results-driven team leader with expertise in training, customer service, and problem solving. Proven ability to optimize workflows and enhance team productivity, ensuring exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Team Leader
Walmart
Naperville, Illinois
01.2024 - Current
- Supervised team operations, enhancing workflow and service delivery.
- Trained new associates on company policies and operational procedures.
- Ensured compliance with safety standards and guidelines in daily operations.
- Conducted regular team meetings to align on goals and proactively address challenges.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Developed strategies for problem solving and conflict resolution among team members.
Store Manager
Goodwill
Scottsdale, Arizona
03.2021 - 01.2024
- Trained and mentored staff in customer service and sales techniques.
- Collaborated with community organizations for donation drives and events.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed weekly work schedules for store personnel to ensure optimal coverage and efficiency.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Evaluated store performance and implemented improvement plans based on feedback to enhance operations.
- Managed storewide merchandising benchmarks to uphold standards of operational excellence.
GM Coach
Walmart
Phoenix, Arizona
11.2010 - 03.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed budgeting and financial reporting to support operational decision-making.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Collaborated with department managers to streamline daily workflows and tasks.
- Coordinated regular communication between upper management and store associates to enhance information flow.
- Ensured compliance with safety regulations and company policies across departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented merchandising strategies to optimize product placement and visibility.
- Conducted training sessions to educate employees about their responsibilities and company policies.
- Developed team-building activities that fostered collaboration and improved workplace morale.
- Delegated work to staff, setting priorities and goals.
Education
GED -
Chapparell Highschool
Las Vegas, NV04-1991
Skills
- Team leadership
- Employee training
- Customer service
- Retail operations
- Inventory management
- Safety compliance
Timeline
Team Leader
Walmart
01.2024 - Current
Store Manager
Goodwill
03.2021 - 01.2024
GM Coach
Walmart
11.2010 - 03.2021
GED -
Chapparell Highschool