Denise Banks
Long Valley,NJ
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
21
21
years of professional experience
Work History
Lead Technician
Overlook Medical Center
04.2015 - Current
- Developed and implemented training processes to achieve high quality of care for patients.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Performed tasks as member of line staff to reduce wait time.
- Monitored customer service and supported staff in resolving patient concerns to maximize workflows.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Drawing blood & EKG on all ages and also preforming heel sticks on newborns
- Doing monthly and weekly schedule for the department
- Providing department orientation for new hires
- Developed and implemented strategies to improve phlebotomy processes.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Lab Supervisor
LabCorp
03.2006 - 03.2013
- Oversaw items in inventory and reordered before supplies diminished.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Trained and supervised junior technicians in laboratory protocols.
- Monitored and documented safety standards to verify compliance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Payroll
- Evaluated staff performance and provided coaching to address inefficiencies.
- Solicited customer feedback to identify and improve on areas of weakness.
- Conducted routine inspections to check quality and compliance with established specifications.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
- Participated in lab meetings and project presentations.
Phlebotomy Technician
Quest Diagnostics
12.2005 - 03.2006
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Phlebotomy Technician
New Jersey Blood Bank Center
07.2002 - 11.2005
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Received and responded to blood donation related phone calls.
- Screened and registered blood donors and verified their medical history information .
- Implemented proper sterile procedures and complied with established safety regulations.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Preforming finger sticks
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Education
Bachelor of Science - Nursing
Bloomfield College
Bloomfield, NJPhlebotomy And EKG
Healthcare Training Institute - Union
Union, NJ08.2001
Skills
- Phlebotomy
- Lab Supervision
- Laboratory Safety Procedures
- File and Recordkeeping
- Word
- Excel
- Power Point
- Spread Sheet
- Electrocardiogram (EKG/ECG)
Timeline
Lead Technician
Overlook Medical Center
04.2015 - Current
Lab Supervisor
LabCorp
03.2006 - 03.2013
Phlebotomy Technician
Quest Diagnostics
12.2005 - 03.2006
Phlebotomy Technician
New Jersey Blood Bank Center
07.2002 - 11.2005
Bachelor of Science - Nursing
Bloomfield College
Phlebotomy And EKG
Healthcare Training Institute - Union