Denise Banks
Manager
Randolph,MA
Summary
Resourceful Manager with 20+ years of experience, offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to providing quality services for clients as well as creating a positive and inclusive work environment. Highly committed with hardworking mentality to maintain quality of services.
Overview
25
25
years of professional experience
Work History
Service Manager
Baycove Human Services
66 Canal St
03.1999 - 11.2023
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with case managers, caregivers and family members for each individual to discuss the needs and develop effective and practical solutions pertaining to the individualize care plan
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Facilitated completion of deliveries and verified documentation.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Coordinated and led internal and external site team meetings.
- Attended staff and client meetings
- Interface for on boarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated new hire recruitment, training and development.
- Collaborated with a multi disciplinary team to create service plans for each individual.
- Maintained daily, monthly, semi-annually and annual documentation for each individual
- Provided case management as needed for each individual
- Communicated daily with caregivers, residential managers and family members based on the need of the individual.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Activity Coordinator
Kit Clark Senior Services/Baycove Human Services
645 Washington St-66 Canal St.
03.1999 - 03.2006
- Maintained individual child records, program records and completed various reports.
- Developed and implemented themes and activities for Seniors.
- Conducted clinical observations during activities, noting emotional and behavioral health.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Coordinated, planned, developed and implemented activities designed to enrich lives of the program participants
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Contributed to care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Organized fundraising events to support department and raise money for future activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Maintained and ordered supplies for activities.
Education
High School Diploma -
Jamaica Plain High School
Boston, MA 05.2001 -
Skills
Team Leadership
Culture Development
Policy and Procedure Enforcement
Employee Training and Development
Expert in [Software]
Relationship Building
Workplace Safety
Performance Evaluations
Goal Setting
Service Documentation
Schedule Management
Conflict Resolution
Shift Scheduling
Staff Supervision
Time Management
Regulations Compliance
Problem-Solving
Risk Management
Process Implementation
Team Collaboration and Leadership
Employee Relations
Coaching and Mentoring
Reliable and Responsible
Flexible Schedule
Goal-Oriented
Workflow Management
Staff Management
Crew Leadership
Quality Assurance
Task Delegation
Leadership Development
Compliance Enforcement
Interpersonal Relationships
Office Administration
Trustworthy and Honest
Continuous Improvement
MS Office
Verbal and Written Communication
Documentation and Reporting
Analytical Thinking
Positive Attitude
Data Management
Critical Thinking
Employee Supervision
Staff Motivation
Team Leadership
Cost Reduction Strategies
New Employee Hiring
Timeline
High School Diploma -
Jamaica Plain High School
05.2001 -
Service Manager
Baycove Human Services
03.1999 - 11.2023
Activity Coordinator
Kit Clark Senior Services/Baycove Human Services
03.1999 - 03.2006