Denise Banks
Manager
Randolph,MA
Summary
Resourceful Manager with 20+ years of experience, offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to providing quality services for clients as well as creating a positive and inclusive work environment. Highly committed with hardworking mentality to maintain quality of services.
Overview
25
25
years of professional experience
Work History
Service Manager
Baycove Human Services
03.1999 - 11.2023
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with case managers, caregivers and family members for each individual to discuss the needs and develop effective and practical solutions pertaining to the individualize care plan
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Facilitated completion of deliveries and verified documentation.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Coordinated and led internal and external site team meetings.
- Attended staff and client meetings
- Interface for on boarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Coordinated new hire recruitment, training and development.
- Collaborated with a multi disciplinary team to create service plans for each individual.
- Maintained daily, monthly, semi-annually and annual documentation for each individual
- Provided case management as needed for each individual
- Communicated daily with caregivers, residential managers and family members based on the need of the individual.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
Activity Coordinator
Kit Clark Senior Services/Baycove Human Services
03.1999 - 03.2006
- Maintained individual child records, program records and completed various reports.
- Developed and implemented themes and activities for Seniors.
- Conducted clinical observations during activities, noting emotional and behavioral health.
- Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
- Coordinated, planned, developed and implemented activities designed to enrich lives of the program participants
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Contributed to care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Organized fundraising events to support department and raise money for future activities.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Partnered across departments to run smooth, professional events and activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Maintained and ordered supplies for activities.
Education
High School Diploma -
Jamaica Plain High School
Boston, MA 05.2001 -
Skills
Team Leadership
undefinedTimeline
High School Diploma -
Jamaica Plain High School
05.2001 -
Service Manager
Baycove Human Services
03.1999 - 11.2023
Activity Coordinator
Kit Clark Senior Services/Baycove Human Services
03.1999 - 03.2006
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