Address and resolve user issues related to hardware, software, and network connectivity
Log and prioritize support requests in a ticketing system, and communicate effectively with end-users regarding the status of their support requests.
Assist users with software installations, updates, and configurations
Provided Level 1/2 support for Windows/MacOS environments, troubleshooting connectivity, software, and account issues
Selected participant
FactSet Career Insight Program
01.2026 - 01.2026
Utilized FactSet’s financial analytics platform to research securities, analyze market data, and evaluate company performance
Applied real-time and historical financial data to support investment research and informed decision-making
Engaged in professional networking to gain insight into careers in asset management and financial technology
Developed a strong understanding of how data-driven tools support portfolio analysis, risk assessment, and investment strategy
Wellington Management Extern
Wellington Management Externship
06.2024 - 07.2024
Gained valuable trading insights using Bloomberg Terminals
Observed how Cyber forensics is used to monitor and analyze network traffic for signs of suspicious activity, and learned how to identify potential breaches and data exfiltration
Networked with professionals from various departments, which expanded my understanding of the different roles within the company
Participated in daily briefings with Analysis, gaining insights into trading strategies and market behavior influenced by news events
Selected Participant
BlackRock Career Insight Program
03.2024 - 04.2024
Selected to participate in BlackRock’s competitive insight program, gaining exposure to asset management, fintech, and investment technology careers
Attended speaker sessions with professionals across investment, technology, and operations, developing an understanding of the firm’s culture and industry opportunities
Explored financial market trends and client solutions through case studies and discussions led by BlackRock analysts and associates
Education
Bachelor of Science - Finance and Technology, Business Administration, History, Cybersecurity
Bentley University
Waltham, MA
05.2026
Skills
Languages: Haitian-Creole (Conversational), English, French
Technical: SQL, Python, Financial Analysis, Cybersecurity, Microsoft Excel, Word, Teams, Outlook, PowerPoint
Professional Skills: Communication, Problem-Solving, Critical Thinking, Management, IT-Support