Michelda Menard
San Francisco,CA
Summary
I am a motivated and reliable professional with over 5 years of experience in high-volume customer service, food safety, and direct patient care. Proven ability to manage multiple tasks in fast-paced environments while providing exceptional service. Fluent in multiple languages, with an associate's degree in science and an EMT certification.
Professional customer service representative prepared for high-impact roles in front desk operations. Skilled in addressing guest needs efficiently and maintaining welcoming environment. Highly reliable team player with focus on seamless collaboration and adaptability to changing demands. Known for excellent communication and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Front Desk Representative
San Francisco Tower
08.2024 - 10.2025
- Greeted tenants and visitors, managed access control, and provided building information and directions.
- Maintained the security and professionalism of the front desk area.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Trained new staff on front desk protocols, enhancing team performance and guest satisfaction.
- Developed strong rapport with guests through friendly interactions and genuine interest in their well-being during their stay.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Caregiver
Care America
06.2024 - 10.2025
- Assisted clients with Activities of Daily Living (ADLs), including grooming, meal preparation, and mobility.
- Monitored and reported changes in client health and behavior to supervising staff.
- Provided compassionate companionship, fostering a trusting and supportive environment.
Team Member / Cashier
Sweetgreen & Chipotle
01.2019 - 04.2024
- Trained new team members on operational procedures and customer service standards.
- Mentored junior staff, fostering a cohesive team environment focused on quality and performance.
- Developed training materials to streamline onboarding processes for new hires.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Science - Health Science
City College of San Francisco (CCSF)
San Francisco, CA05.2025
EMT Certificate -
City College of San Francisco
San Francisco12.2023
High School Diploma - undefined
Galileo High School
San Francisco, CA05.2022
Skills
- Customer Service: Order Taking, Cash Handling, Conflict Resolution, Guest Relations
- Healthcare & Caregiving: Patient Intake, Vital Signs, Emergency Response, Activities of Daily Living (ADLs)
- Technical Skills: Point of Sale (POS) Systems, Microsoft Office, Appointment Scheduling
- Languages: English (Fluent), Haitian Creole (Fluent), French (Fluent), Spanish (Conversational)
- Welcoming guests
- Greeting guests
- Problem-solving skills
- Listening skills
- Time management
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Maintained a safe, clean, and organized living environment, proactively preventing falls and other household hazards for client safety.
- Fostered a trusting and supportive relationship by providing attentive companionship, successfully reducing client anxiety and promoting a positive mental environment.
Languages
French, Haitian Creole, English,
Native or Bilingual
Timeline
Front Desk Representative
San Francisco Tower
08.2024 - 10.2025
Caregiver
Care America
06.2024 - 10.2025
Team Member / Cashier
Sweetgreen & Chipotle
01.2019 - 04.2024
High School Diploma - undefined
Galileo High School
Associate of Science - Health Science
City College of San Francisco (CCSF)
EMT Certificate -
City College of San Francisco
Patient Care Experience
- Caregiver | Care America | San Francisco, CA | Jun 2024 – Oct 2025
- Assisted clients with Activities of Daily Living (ADLs), including grooming, meal preparation, and mobility.
- Monitored and reported changes in client health and behavior to supervising staff.
- Provided compassionate companionship, fostering a trusting and supportive environment.