Tiffany Rose
Bradenton
Summary
I am an organized and detail-oriented administrative and customer service professional with over an 8-year history in banking environments. As a service-oriented personal banker I provide excellent customer satisfaction while increasing the bank's revenue by effortlessly connecting with customers to gain trust, understand needs, and recommend optimal products.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Front Desk Representative
360 Orthopedics
Sarasota
10.2024 - Current
- Greeted patients and visitors with professionalism and warmth.
- Handled patient inquiries and provided information about services offered.
- Managed appointment scheduling using electronic health record systems.
Licensing Specialist
Meridian Investigative Group Inc.
05.2024 - 10.2024
- Handle all licensing for over 100 private investigators for # different states, while also maintaining all licensing for the company to maintain status within those states.
- Collaborated with state agencies to verify compliance with information, documentation, and procedures according to licensing guidelines.
- Evaluated candidates for private investigator roles to recommend suitable hires., facilitating the hiring process through recommendations.
PERSONAL BANKER
Wells Fargo Bank
09.2015 - 05.2024
- Recommended banking products and services to members based on personal needs, enhancing customer satisfaction and loyalty.
- Conducted consultative sales processes and financial needs assessments to build customer profiles and create tailored solutions, increasing client engagement.
- Utilized marketing tools to proactively reach out to customers and set appointments for financial reviews, fostering ongoing client relationships.
- Enhanced customer service experience by providing support to teller team.
- Assisted customers as back-up teller during busy periods.
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Publix
06.2014 - 09.2015
- Provided a positive customer experience with fair, friendly, and courteous service.
- Resolved customer issues and answered questions to enhance overall satisfaction.
- Addressed customer concerns by actively listening and providing solutions.
- Collected payments by accepting cash, check, or charge payments from customers and made change for cash customers.
- Balanced cash drawer by accurately counting cash at shift start and end to ensure financial integrity.
- Maintained checkout operations by following policies and procedures and reporting needed changes.
- Maintained safe and clean working environment by adhering to procedures and reporting necessary changes.
- Assisted in team projects to support overall objectives. by accomplishing related results.
Education
Social Work
TREVECCA NAZARENE UNIVERSITY
Nashville, TN 08.1998 - 01.2000
High School -
DESOTO COUNTY HIGH SCHOOL
Arcadia, FLSkills
- Front Desk Operations
- Client Services
- Customer service
- Appointment scheduling
- Visitor Communication
- Administrative support
- Document management
- Office Compliance
- Effective communication
- Cash handling
- Payment Processing
- Transaction processing
- Teller Assistance
- Customer relationship management
- Basic Finance
- Office Software
- Microsoft office
- Word processing
- Multi-line phone systems
- Time management
- Attention to detail
- Adaptability
- Conflict resolution
- Problem solving
- Team collaboration
- Team building
- Listening skills
- Guest relations
- Staff training
- Customer Satisfaction
- Marketing
- Transaction processing
- Marketing
- Cash Management
- Payment Processing
- Administrative support
- Customer service
- Documentation
- Staff training
Timeline
Front Desk Representative
360 Orthopedics
10.2024 - Current
Licensing Specialist
Meridian Investigative Group Inc.
05.2024 - 10.2024
PERSONAL BANKER
Wells Fargo Bank
09.2015 - 05.2024
CUSTOMER SERVICE REPRESENTATIVE/CASHIER
Publix
06.2014 - 09.2015
Social Work
TREVECCA NAZARENE UNIVERSITY
08.1998 - 01.2000
High School -
DESOTO COUNTY HIGH SCHOOL