Alberto Sanchez Centeno
Orlando
Summary
Polite and accommodating professional bringing several years of leadership experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Overview
8
8
years of professional experience
Work History
Front Desk Representative
Hilton Garden Inn Hotel
Orlando
06.2025 - Current
- Managed front desk operations, ensuring a welcoming environment for guests.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
- Coordinated reservations and guest check-ins, maintaining accurate records.
- Processed payments and maintained cash drawer accuracy throughout shifts.
- Resolved guest complaints effectively, enhancing customer satisfaction and experience.
Assistant Manager
Hollywood Drive-In Golf
Orlando
07.2018 - Current
- Over the past years, I have held various leadership and customer service roles within a high-traffic attraction area at Universal Orlando.
- Additionally, I have received training in the maintenance department, where I have gained experience in addressing common course-related issues.
- Furthermore, I have collaborated with vendors and suppliers to enhance the overall guest experience.
Store Supervisor
Hudson News
03.2018 - 05.2023
- Managed a team of six to ten individuals across different retail outlets like Hudson News, Sunglass Hut, Tech-on-The-Go, Life is Good, Kid's Work, and a Hudson News kiosk.
- Managed inventory levels, including ordering and restocking merchandise efficiently.
- Oversaw cash handling procedures to maintain accuracy and security of transactions.
- Implemented visual merchandising standards to enhance product presentation and appeal.
- Supervised work of cashiers, training new team members and monitoring performance.
- Maintained updated records on product deliveries, returns, damages.
Education
Business Administration -
Valencia Collage
OrlandoHotel & Rest. Management -
University of PR
CarolinaHigh School Diploma -
Academia Cristiana Cohelet PR
Skills
- Bilingual: Spanish & English
- Front desk operations
- Payment processing
- Time Management
- Management
- Guest/Customer Service
- Communication
- Leading Experience
- Problem solving
- Cash handling procedures
- Training new employees
- Tourism knowledge
References
- Charles Emmanuel, General Manager, HDIG, 407-414-3625
- Katherine Castro, General Manager, Hudson News, 321-303-3594
- Trivella Seusaran, AMC Theaters, 407-616-0062
Timeline
Front Desk Representative
Hilton Garden Inn Hotel
06.2025 - Current
Assistant Manager
Hollywood Drive-In Golf
07.2018 - Current
Store Supervisor
Hudson News
03.2018 - 05.2023
Business Administration -
Valencia Collage
Hotel & Rest. Management -
University of PR
High School Diploma -
Academia Cristiana Cohelet PR