Katherin Gomez
Port St Lucie
Summary
Results-driven front desk representative with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
Planned Parenthood of South, East, and North FL
West Palm Beach
11.2022 - Current
- Greeted and checked-in patients, verifying personal information and insurance details.
- Verified patients' insurance coverage and eligibility, providing clear explanations of co-pays and coverage limitations.
- Facilitated the check-out process, scheduling follow-up appointments, and processing payments.
- Reminded patients of upcoming appointments through phone calls or electronic notifications.
- Demonstrated ability to communicate effectively with patients, families, and medical staff in a compassionate and empathetic manner.
- Handled incoming calls and emails, addressing patient inquiries, and routing messages to appropriate healthcare staff.
- Managed appointments efficiently, coordinating with multiple healthcare providers, and maintaining a well-organized schedule.
- Maintained a tidy and organized front desk area, creating a welcoming environment for patients and visitors.
- Provided patients with relevant educational materials, instructions, and resources as directed by healthcare providers.
- Demonstrated proficiency in using EHR systems, scheduling software, and other office applications.
- Ensured the confidentiality and security of patient records in compliance with HIPAA regulations.
Pool Server / Hostess
Palm House
Palm Beach
10.2024 - 02.2025
- Delivered attentive and professional poolside service to guests, ensuring a high-quality dining experience.
- Provided menu recommendations and ensured guests' special dietary needs were accommodated.
- Maintained cleanliness and organization of the pool area and service stations.
- Handled high-profile and VIP guests with discretion and professionalism, ensuring all requests were met promptly and exceeded expectations.
- Reason for leaving: Relocation.
Hostess/Server
Canopy By Hilton
West Palm Beach
08.2021 - 11.2022
- Provided exceptional customer service to guests, ensuring a positive and welcoming experience.
- Demonstrated strong interpersonal skills when interacting with diverse individuals.
- Successfully managed multiple tasks, such as taking orders, serving food, and processing payments, while maintaining a high level of accuracy.
- Effectively resolved issues and conflicts to ensure guest satisfaction.
- Demonstrated professional phone etiquette when taking reservations and handling customer inquiries.
- Accurately processed payments and handled cash transactions.
- Demonstrated teamwork and collaboration in working cohesively with kitchen staff, servers, and management to deliver a seamless experience.
- Addressed unforeseen challenges in a dynamic restaurant setting to ensure smooth operations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
Associate of Arts -
Palm Beach State College
Lake Worth, FL05-2026
High School Diploma -
Forest Hill Community High School
West Palm Beach, FL05.2021
Skills
- Front desk operations
- Multitasking and Time Management
- Teamwork and Collaboration
- Customer Service
- Verbal and Written Communication
- Problem-Solving
- Flexibility and adaptability
- HIPAA Compliance
- Critical Thinking
- Check-In and Check-Out Procedures
- Appointment Scheduling
- Luxury hospitality and guest relations
- Reservation management and seating optimization
- Bilingual (Spanish/English)
Timeline
Pool Server / Hostess
Palm House
10.2024 - 02.2025
Front Desk Representative
Planned Parenthood of South, East, and North FL
11.2022 - Current
Hostess/Server
Canopy By Hilton
08.2021 - 11.2022
Associate of Arts -
Palm Beach State College
High School Diploma -
Forest Hill Community High School
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