Diana Abdukhamedova
Brooklyn
Summary
Brings strong communication and organizational skills with a focus on learning and growth. Provides excellent customer service and reliable administrative support, including phone handling and scheduling.
Overview
1
1
year of professional experience
Work History
Front Desk Representative
Izrailov DDS
12.2024 - 05.2025
- Scheduled, confirmed, and managed appointments
- Maintained up-to-date and accurate patient records using Dentrix system
- Verified insurance information and communicated benefits clearly to patients
- Handled payments, co-pays, and billing questions
- Collaborated with dental/medical staff to coordinate patient care and ensure smooth daily operations
Sales Associate
Pacsun Soho
09.2024 - 11.2024
- Conducted consultative sales to identify customer needs
- Explained product features and upsold related items
- Handled transactions quickly while meeting service and sales targets
- Supported a positive, team-oriented retail environment
Customer Service Assistant
Law Office of Held Held & Held
03.2024 - 06.2024
- Scheduled appointments and managed legal intake for client matters
- Organized legal documentation
- Supported attorneys with administrative tasks and client communication
- Answered and directed incoming calls, providing information and professional service
Education
A.S. - Business Management
Borough of Manhattan Community College (BMCC)
New York, NY01.2028
High School Diploma -
James Madison
3787 Bedford Ave, Brooklyn, NY 1122906-2024
Skills
- Patient Scheduling & Follow-Up
- Insurance Verification & Explanation
- Front Desk Operations
- Time Management & Multitasking
- Professional Phone & Email Communication
- Electronic Medical Record (EMR) Systems
- Customer Service in Healthcare
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Front Desk Representative
Izrailov DDS
12.2024 - 05.2025
Sales Associate
Pacsun Soho
09.2024 - 11.2024
Customer Service Assistant
Law Office of Held Held & Held
03.2024 - 06.2024
A.S. - Business Management
Borough of Manhattan Community College (BMCC)
High School Diploma -
James Madison
Internships
Social Media & Content Intern for Facebook
- Promoted a travel-focused Facebook page by creating engaging content and growing audience reach
- Designed and scheduled posts to increase engagement
- Researched travel trends to produce relevant, visually appealing content
- Monitored page performance and adjusted strategy based on results
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