Taylor Humes
Tallahassee
Summary
Detail-oriented and compassionate customer service professional with 4+ years of experience serving as a primary point of contact for customers in fast-paced, high-volume environments. Proven ability to manage scheduling, data entry, follow-up, and sensitive information with accuracy and professionalism. Known for strong communication skills, multitasking, and a patient-focused approach aligned with healthcare and physician practice settings.
Overview
5
5
years of professional experience
Work History
Front Desk Representative
Amazon
06.2023 - 08.2024
- Served as the primary front-line contact, managing high volumes of phone and virtual inquiries with professionalism and empathy
- Scheduled service follow-ups, coordinated next steps, and ensured timely resolution of customer needs
- Accurately entered, updated, and verified customer information within internal systems while maintaining confidentiality
- Multitasked across multiple software platforms while engaging customers in real time
- Met and exceeded performance metrics for customer satisfaction, quality, and response time
- Supported daily desk operations through documentation, task coordination, and workflow efficiency
Receptionist
Front Desk Associate Capital City
06.2020 - 08.2022
- Greeted patients and visitors in a professional, friendly manner, ensuring a welcoming front office environment
- Managed a high-volume multi-line phone system, directing calls and taking accurate messages for clinical and administrative staff
- Scheduled, confirmed, and rescheduled patient appointments while maintaining provider calendars
- Verified patient demographics, insurance information, and copays in the electronic medical record system
- Assisted with check-in and check-out processes, including scanning documents and processing forms
- Maintained patient confidentiality in compliance with HIPAA regulations
- Coordinated with nurses, physicians, and billing staff to ensure smooth daily operations
- Resolved patient concerns and appointment issues calmly and efficiently
Front Desk Representative
Publix Super Markets
03.2019 - 05.2021
- Acted as the first point of contact for customers, providing in-person and phone-based front desk support
- Assisted with scheduling requests, service follow-ups, and issue resolution in a fast-paced environment
- Handled transactions, returns, and exchanges accurately while maintaining organized records
- Performed administrative support tasks including filing, scanning, copying, and supply monitoring
- Resolved concerns professionally while adhering to service standards and company policies
- Recognized by management for reliability, professionalism, and strong communication skills
Education
High School Diploma -
Newsome High School
Lithia, FLBachelor of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05-2027
Skills
- Front Desk Reception & Patient Intake
- Appointment Scheduling & Follow-Up
- Customer Service & Patient Relations
- Data Entry & Records Accuracy
- Phone, Email, and In-Person Communication
- Multitasking in High-Volume Environments
- De-escalation & Problem Resolution
- Basic Medical Terminology (foundational)
- Office Equipment (Fax, Copier, Scanner, Printer)
- Time Management & Attention to Detail
Timeline
Front Desk Representative
Amazon
06.2023 - 08.2024
Receptionist
Front Desk Associate Capital City
06.2020 - 08.2022
Front Desk Representative
Publix Super Markets
03.2019 - 05.2021
High School Diploma -
Newsome High School
Bachelor of Science - Psychology
Florida Agricultural And Mechanical University