Christi Warren
Albany,GA
Summary
Adaptable administrative professional with a background in healthcare and executive office support. Strong skills in insurance verification, patient communication, and confidential data entry, with a commitment to accurate records, smooth workflows, and coordinated patient care.
Overview
10
10
years of professional experience
Work History
Front Desk Representative
Albany Area Primary Health Care
Albany, Georgia
10.2024 - Current
- Provided courteous front-desk support for Albany area primary care patients.
- Managed appointment scheduling and daily provider calendars to ensure efficient patient flow.
- Answered incoming calls regarding patient accounts, billing, and coding inquiries to provide timely support.
- Checked patient insurance eligibility for healthcare provider visits.
- Confirmed benefits, copays, and coverage details with insurance carriers.
- Updated patient details and maintained current electronic health records.
- Performed data entry for new patients and updated existing patient information to maintain accurate records.
- Handled cash payments following office procedures for accuracy. accurately while following office policies and procedures.
Patient Care Liaison
Parallon
Nashville, Tennessee
01.2022 - 07.2023
- Followed HIPAA rules when managing confidential records.
- Coordinated appointment scheduling and follow-up care to support patients with diverse healthcare needs.
- Assisted with patient care coordination among providers, specialists, hospitals, and pharmacies.
- Utilized patient feedback to enhance service quality and address specific patient needs.
- Supported referral coordination with physicians, nurses, and front office staff.
- Addressed patient concerns with clear communication, ensuring respectful service and satisfaction.
- Answered incoming calls from patients and healthcare professionals to share information and respond to questions.
Executive Administrative Assistant
State of Georgia
Atlanta, Georgia
07.2016 - 01.2022
- Coordinated executive schedules and meeting details to optimize time management for Georgia state agency leadership.
- Prepared meeting agendas and tracked follow-up actions for agency leadership.
- Drafted correspondence, memos, and reports for State of Georgia administrative operations.
- Recorded meeting minutes and shared notes with appropriate personnel.
- Ensured confidentiality of sensitive files by adhering to state office procedures. and records in line with state office procedures.
- Supported daily office workflow through document processing, phone coverage, and front desk support.
- Greeted visitors and provided directions to appropriate contacts within the organization., directed visitors to the proper destination or contact, and shared general organizational information.
- Oversaw office supply inventory to maintain operational efficiency.
- Supported special projects through research and development of presentations for management review, contributing to informed decision-making.
Education
Associate of Science - Office Administration
Albany State University
Albany, GA08-2015
Associate of Applied Science - Health Information Technology
Albany State University
Albany, GA12-2006
Skills
- Appointment scheduling
- EHR management
- Insurance verification
- Billing and coding
- Patient intake procedures
- Care coordination
- Front office operations
Timeline
Front Desk Representative
Albany Area Primary Health Care
10.2024 - Current
Patient Care Liaison
Parallon
01.2022 - 07.2023
Executive Administrative Assistant
State of Georgia
07.2016 - 01.2022
Associate of Science - Office Administration
Albany State University
Associate of Applied Science - Health Information Technology
Albany State University