Jessica Ayala
Glenwood Springs,CO
Summary
Proven to excel in high-pressure environment, I leveraged my bilingual abilities and data entry proficiency at The Gastroenterology center at Valley View to enhance patients experiences through efficient scheduling and empathetic communication. To seek and maintain full-time position that offers professional skills.
Overview
4
4
years of professional experience
Work History
Front Desk Representative
The Steadman Clinic
09.2024 - Current
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
- Assisted in maintaining a high standard of cleanliness and organization at the front desk, creating a welcoming atmosphere for guests upon arrival.
- Transcribed phone messages and relayed to appropriate personnel.
- Planned coverage needs and organized services to support incoming special events.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
Patient Services Specialist
The Gastroenterology at Valley View
01.2024 - 09.2024
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare services.
- Processed payments from patients for co-payments, deductibles, and other fees related to their healthcare services.
- Prepared reports summarizing patient interactions and departmental performance metrics.
- Ensured that all HIPAA regulations were met when handling confidential patient information.
- Verified patient's insurance eligibility through web portals or phone calls to insurance companies.
- Maintained patient files, including medical history and financial records.
- Scheduled patient appointments and managed appointment calendars for physicians.
- Coordinated with doctors' offices on referrals for specialist visits or diagnostic testing.
- Explained procedures to patients prior to treatment or surgery.
- Answered incoming calls from patients regarding billing issues, scheduling appointments, and other queries.
Receptionist Manager
Roxy’s Aesthetics
12.2022 - 01.2024
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Managed daily office operations including tracking supplies, updating records, and responding to inquiries.
- Served as a liaison between the business' internal teams and external vendors or contractors when necessary.
Front Desk Receptionist
Comfort Dental Braces
12.2020 - 08.2021
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Education
Bachelor Of Nursing - Nursing
Colorad Mountain College
Glenwood Springs, CO08.2027
Paralegal Studies
Colorado Mountain College
Glenwood Springs, CO05-2025
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare knowledge
- Insurance company knowledgeable
- Registration management
- Scheduling Diagnostic Procedures
- Training Coordination
- HIPAA Compliance
- Registration and Admissions
- Customer Service
- Quality Assurance
- Multitasking and Organization
- Time management
- Greeting guests
- Scheduling appointments
- Record preparation
- Invoicing and billing
- Data entry
- Phone and email etiquette
- Customer service management
- Detail-oriented
- Decision-making
- Check-in and Check-out procedures
- Verbal and written communication
Timeline
Front Desk Representative
The Steadman Clinic
09.2024 - Current
Patient Services Specialist
The Gastroenterology at Valley View
01.2024 - 09.2024
Receptionist Manager
Roxy’s Aesthetics
12.2022 - 01.2024
Front Desk Receptionist
Comfort Dental Braces
12.2020 - 08.2021
Bachelor Of Nursing - Nursing
Colorad Mountain College
Paralegal Studies
Colorado Mountain College
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