Summary
Overview
Work History
Education
Skills
Crafting and Baking
Work Availability
Timeline

Ruby Solis

San Antonio,TX

Summary

Successful Customer Service Representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

3
3
years of professional experience

Work History

Front Desk Representative

Cavendercadillac
11.2019 - 07.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Front Desk Receptionist

Courtyard By Marriott
06.2017 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Highschool -

John F Kennedy High School, San Antonio, TX

Skills

  • Posting Charges
  • Multi-Line Phone Systems
  • Correspondence Management
  • Transportation Information
  • Guest Services
  • Verifying Reservations
  • Problem-Solving Skills
  • Professional Relationships
  • Hospitality Service
  • Time Management
  • Cash Handling
  • Credit and Cash Payments
  • Office Management
  • Customer Service
  • Administrative Skills
  • Guest Ledger
  • Data Confirmation
  • 30wpm
  • Data Entry and 10-Key
  • Appointment Scheduling
  • Microsoft Office
  • Data Management
  • Remote Office Availability
  • Account Updating
  • Administrative and Office Support
  • Problem-Solving Abilities
  • Filing
  • Critical Thinking
  • Microsoft PowerPoint
  • Work Prioritization
  • Customer Data Confidentiality
  • Computer Skills
  • MS Office
  • Data Management
  • Scheduling
  • Quality Assurance
  • Payment Processing
  • Data Entry
  • Guest Registration
  • Front Desk Management
  • Listening Skills
  • POS Systems
  • Call Center Customer Service

Crafting and Baking

Crafting for me is calming and relaxing, Baking is fun to make with the family, i enjoy cupcakes with no frosting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Front Desk Representative - Cavendercadillac
11.2019 - 07.2020
Front Desk Receptionist - Courtyard By Marriott
06.2017 - 10.2019
John F Kennedy High School - Highschool,

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Ruby Solis