Amanda Bentz
Classy Cleanings LLC
Pensacola,FL
14
years of professional experience
Experienced professional with over 10 years in front desk and customer service roles, including urgent care environments. Expertise in patient assistance, phone management, scheduling, and maintaining organized workspaces. Committed to delivering high-quality service in fast-paced settings. Known for being friendly, organized , hardworking and professional , with strong communication skills and commitment to providing excellent service
Work History
Front Desk Representative
7 Years 10 Months- Greeted patients, delivering friendly and professional front desk assistance that enhanced patient experience.
- Answered incoming phone calls and assisted patients with questions and appointment needs.
- Assisted with patient check-in and check-out while maintaining privacy and confidentiality.
- Facilitated patient check-in and check-out processes, ensuring privacy and confidentiality were upheld.
- Navigated a busy healthcare environment, consistently providing excellent customer service to meet patient needs.
- 10 Years
Front Desk Representative
1 Month- Welcomed customers and visitors, addressing inquiries and providing tailored assistance.
- Answered telephone calls, assisted with scheduling and paperwork, and maintained an organized front desk.
- Delivered friendly and dependable customer service, fostering positive guest experiences.
- Completed one year of service in a customer-facing role.
CAP 1 Associate
- Stocked and organized merchandise throughout the store.
- Assisted customers with locating merchandise and answering questions.
- Worked as part of a team to complete daily stocking responsibilities in a fast-paced environment.
- 1 Year
Environmental Services
2 Years- Executed cleaning and sanitization of patient rooms and hospital areas, ensuring compliance with established procedures to maintain hygiene standards.
- Adhered to infection-control and safety protocols while restocking supplies to support continuous patient care.
- Interacted professionally with patients, visitors, and hospital staff, fostering a respectful and safe environment.
Cleaning Supervisor
2 Years 8 Months- Supervised daily cleaning operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on efficient cleaning techniques and equipment usage.
- Conducted routine inspections to maintain high cleanliness standards across all client sites.
- Developed and implemented cleaning schedules to optimize workflow and resource allocation.
Education
High School Diploma
Skills
Front Desk Operations
Patient & Customer Service
Appointment Scheduling
Patient registration
Telephone Etiquette
Healthcare Experience
Confidentiality & Professionalism
Organization & Multitasking
Dependability
Teamwork
Patient Support
Communication
Timeline
Cleaning Supervisor
Classy Cleanings LLC
01.2024 - CurrentRead More
Environmental Services
Lakeland Regional Hospital
01.2021 - 01.2023Read More
Front Desk Representative
Tri County
12.2020 - 01.2021Read More
Front Desk Representative
First Help Urgent Care Clinic
01.2013 - 11.2020Read More
CAP 1 Associate
Walmart
Read More
Brandon High School
High School Diploma
Read More