Stephane Jean

My main responsibility is to maintain the visual appearance of the store make sure the things customers need are on shelves and in the right place, make room for new items and ensure the store looks grand opening ready every day.

• Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
• Collaborated with team members to streamline service processes, improving efficiency by implementing best practices.
• Maintained comprehensive knowledge of products, providing informed recommendations to customers.
• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Collaborated with team members to streamline processes and improve overall service efficiency.

• Worked one-on-one with Haitian students who were interested in attending university in Russia by explaining application and immigration processes and requirements.
• Walked clients through application process and explained expected wait-times for each step to ease concern of students through stressful application experience.
• Assisted clients in preparing their applications by translating documents such as transcripts and degrees from Haitian Creole and French into Russian.
• Recruited new clients by word-of-mouth from happy past customers.
• Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.