Roodchild Michel
Brooklyn,NY
Summary
Energetic individual committed to working hard in fast-paced environments. Calm and poised and considered true team player. Fast learner with proven history of efficiency and detail-oriented work.
Overview
8
8
years of professional experience
Work History
Hair Salon Manager
Secret De La Beauté
Port-au-Prince, Haiti
12.2016 - Current
- Promoted client retention through high-quality service and follow through
- Monitored and tracked salon product contracts and deliveries
- Regularly evaluated employee performance, provided feedback, and assisted, coached, and disciplined staff as needed
- Managed all areas of salon operations, including appearance, performance, and sales of products.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude.
- Developed marketing strategies to promote the salon's services and attract new clients.
Restaurant Supervisor
Secret De La Beauté
Port-au-Prince, Haiti
12.2016 - Current
- Oversaw all aspects of restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs
- Provided fast, friendly, and knowledgeable service to all guests, including proactively promoting specials and enhancing sales of key menu items
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency
- Uncovered, investigated, and resolved customer complaints quickly and skillfully to maintain loyalty
- Kept business financial transactions highly accurate by closely monitoring transactions and securely handling cash
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Inspected dishes before they were served to verify that presentation met quality standards.
Education
Bachelor of Arts in Bible and Theology -
Pecheur D'homme Internationale
Haiti, Port-au-Prince06.2016
Diploma in Culinary Arts in Baking/Pastry -
Femme Actuelle École De Cuisine Et Pâtisserie
Haiti, Port-au-Prince12.2015
Skills
- Leadership
- Team management
- Customer service
- Conflict resolution
- Equipment cleaning and maintenance
- Table setting arrangements
- Dish preparation
- Meat cutting and preparation
- Food presentation
- Able to lift 50 lbs
- Clean driving record
- Safe Driving
- Languages: French (Fluent), Haitian Creole (Fluent), English(Conversational)
Timeline
Hair Salon Manager
Secret De La Beauté
12.2016 - Current
Restaurant Supervisor
Secret De La Beauté
12.2016 - Current
Bachelor of Arts in Bible and Theology -
Pecheur D'homme Internationale
Diploma in Culinary Arts in Baking/Pastry -
Femme Actuelle École De Cuisine Et Pâtisserie
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