DENISE BISSONNETTE
MINNEAPOLIS,MN
Overview
33
33
years of professional experience
Work History
UM Supervisor
Medica
12.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Recruited and oversaw personnel to achieve performance and quality targets.
Director of Health Services
Vista Prairie at River Heights
07.2018 - 12.2019
- Established budgets, obtained approvals from senior management and monitored student health adherence and participation.
- Developed policies and procedures on accountability metrics stressing department-wide compliance to state and federal laws.
- Made daily rounds throughout health services department to assess care quality.
- Supervised maintenance of medical and health records to certify security of patient medical information.
- Identified and followed accreditation standards and federal health care models.
- Monitored and completed health policy mandates and program directives.
Director of Nursing
Interim Healthcare
03.2016 - 07.2018
Residence Director
Emerald Crest of Shakopee
01.2014 - 02.2016
Clinical Manager
Humana
03.2011 - 12.2013
Case Manager
Fairview Homecare and Hospice
01.2006 - 12.2010
Clinical Nurse
Park Nicollet Urgent Care
05.2002 - 12.2005
Clinical Nurse
North Memorial Medical Center
03.1999 - 02.2002
Clinical Nurse III
Palomar Medical Center
08.1991 - 02.1999
Education
Associate of Science - Nursing
Palomar College
San Marcos, CA05.1992
Timeline
UM Supervisor
Medica
12.2019 - Current
Director of Health Services
Vista Prairie at River Heights
07.2018 - 12.2019
Director of Nursing
Interim Healthcare
03.2016 - 07.2018
Residence Director
Emerald Crest of Shakopee
01.2014 - 02.2016
Clinical Manager
Humana
03.2011 - 12.2013
Case Manager
Fairview Homecare and Hospice
01.2006 - 12.2010
Clinical Nurse
Park Nicollet Urgent Care
05.2002 - 12.2005
Clinical Nurse
North Memorial Medical Center
03.1999 - 02.2002
Clinical Nurse III
Palomar Medical Center
08.1991 - 02.1999
Associate of Science - Nursing
Palomar College