Jennifer King
Production Lead
Jefferson,GA
Summary
Self-motivated Production Lead brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
UM Administration Supervisor
Care Plus
02.2023 - Current
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Enhanced team productivity by establishing clear goals, expectations, and performance metrics for staff members.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Production Lead/Leadership Team Member
CarePlus Health Plans/Humana
07.2021 - 02.2023
- Works confidential projects for Manager
- Trained and mentored newly hired supervisors.
- Escalates complicated and unresolved issues
- Planned, designed, trained and scheduled phases for large projects
- Makes independent decisions
- Provides guidance and support based on processes and policies
- Assists supervisor with special tasks
- Performs team audits
- Monitor employee and customer interactions to assess quality of service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Inbound Contacts Representative II
CarePlus Health Plans/ Humana
10.2020 - 07.2021
- Developed and maintained positive member relations and coordinated with team members to properly handle requests and questions.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted supervisor with special tasks
Emergency Room Technician
Rush Copley Hospital
09.2016 - 08.2019
- Assisted with resuscitation, CPR and emergency airway procedures.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Collected basic samples, labeled specimens properly and transferred to laboratory for testing.
- Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
- Used Epic to maintain records of patient care, condition and progress and reported and discussed observations with supervisor.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Quickly responded to codes and cardiac monitor alarms.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Carried out phlebotomy procedures and watched for adverse reactions.
Emergency Room Technician
Delnor Community Hospital
06.2012 - 07.2016
- Assisted with resuscitation, CPR and emergency airway procedures.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Used Epic and Meditech to maintain records of patient care, condition and progress and reported and discussed observations with supervisor.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Education
High School Diploma -
Lake Park High School
Roselle,IL 08.2004 - 05.2008
Skills
Continuous improvements
Documentation and reporting
Written and oral communication
Decision-Making
Organization and Time Management
Proven Leadership Skills
Timeline
UM Administration Supervisor
Care Plus
02.2023 - Current
Production Lead/Leadership Team Member
CarePlus Health Plans/Humana
07.2021 - 02.2023
Inbound Contacts Representative II
CarePlus Health Plans/ Humana
10.2020 - 07.2021
Emergency Room Technician
Rush Copley Hospital
09.2016 - 08.2019
Emergency Room Technician
Delnor Community Hospital
06.2012 - 07.2016
High School Diploma -
Lake Park High School
08.2004 - 05.2008
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