Summary
Overview
Work History
Education
Skills
Certification
Timeline

Denise Boaz

Mt. Zion,Illinois

Summary

Versatile Case Manager with expertise in deescalating stressful environments in crisis. Hardworking and dedicated to top outcomes. Excellent time management, multitasking and communication abilities. Knowledgeable about organizing referrals, offering direct support and orchestrating effective outreach. Skilled at cultivating strong partnerships to advance organizational objectives.

Overview

27
27
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Care Manager Analyst

CVS Aetna
Mt. Zion, IL
04.2022 - Current
  • Assess children with specialized health care needs to obtain medical equipment, specialty physicians and evaluations to achieve optimal health outcomes.
  • Assists members with daily living needs to maintain general wellness.
  • Evaluating clinical needs regarding care quality management regulations and standards of care.
  • Work with providers to define quality metrics and outcome reporting process.
  • Provide in-home assessments of children in the Medicaid plan to determine their health needs, refer for services and link families with providers.

Child Protection Investigator

Illinois Department Of Children & Family Services
Decatur, Illinois
09.2006 - 09.2021
  • Investigated, assessed and worked towards stabilization of families in crisis by providing intervention services, linkage to community & program resources.
  • Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Participated in court proceedings, making placement recommendations for children by providing expert testimony as to child maltreatment.
  • Coordinated with court systems and community agencies for family support services.
  • Skilled in utilizing honest and positive communication with families while deescalating crisis situations.
  • Documented all relevant information by completing detailed case reports.
  • Maintained high level of client confidentiality. Performed all functions according to IDCFS policy and procedure.

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Foster Care Case Manager

Lutheran Child & Family Services
Decatur , Illinois
06.1996 - 08.2006
  • Checked with newly placed children frequently to support comprehensive success and assimilation in foster care placement.
  • Completed regular home visits to check on children, families and home environments.
  • Developed service plans and monitored effectiveness of services against individual participant needs.
  • Coordinated individual referrals to obtain community services while advocating for client needs.
  • Participated in placement decisions of children while working towards reunification of families.

Education

Bachelor of Arts - Psychology, Sociology

Millikin University, Decatur, IL
08.1990 - 12.1994

Skills

    Documentation proficiency

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Certification

Child Welfare Certification

Timeline

Care Manager Analyst - CVS Aetna
04.2022 - Current
Child Protection Investigator - Illinois Department Of Children & Family Services
09.2006 - 09.2021
Foster Care Case Manager - Lutheran Child & Family Services
06.1996 - 08.2006
Millikin University - Bachelor of Arts, Psychology, Sociology
08.1990 - 12.1994
Denise Boaz