Denise Brown
Customer Service
Tulsa,OK
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
13
13
years of professional experience
Work History
Accountant Assistant
Hudson Accounting Consultants
01.2022 - 03.2023
- Helped prepare month-end, quarterly and year-end closings.
- Organized office systems to maximize efficiency and completeness of records.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Seasonal Warehouse Associate
Macy Distribution Center
11.2021 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Consistently lifted materials weighing as much as 50 pounds.
- Worked safely around moving machinery.
Customer Service Supervisor/Production Coordinator
Quality Plating Co.
07.2010 - 11.2020
- Managed 26 customer accounts to include 5 that were in the top 10 for generating revenue. Reviewed purchase orders for accuracy on processes, due dates, pricing, and expedite fees correctly stated. Communicated daily status updates for open orders to customers via email and phone. Negotiated expedites for customers. Provided excellent customer service and was recognized on a weekly basis from various customer.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Production Coordinator
Quality Plating Co
07.2010 - 11.2020
- Ensured that all parts moved throughout the shop efficiently. Maintained processing compliance throughout all department. Facilitated ongoing communication with various departments to ensure on-time delivery. Obtained knowledge of all production processes.
- Reviewed in-house stock to determine materials availability for production jobs.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Liaised with production manager, suppliers and vendors to support production needs.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Developed and maintained efficient production processes and procedures.
- Created and maintained schedules and provided internal support for manufacturing teams.
Part Marking Supervisor
Quality Plating Co.
07.2010 - 11.2020
- Managed all operations in the ID department to include ID processes and repair/maintenance on the part marking machines -Trained personnel on part marking processes and quality standards -Supervised and trained 6-8 employees in the ID department as well the paint shop
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Observed packing operations to verify conformance to specifications.
Education
Diploma -
Nathan Hale High School
1983
Skills
- Staff Training
- Team Meetings
- Clerical Support
- Compliance Adherence
- Annual Performance Reviews
- New Hire Training
- Workflow Schedules
- Supervising Employees
- Customer Service Management
- Team Productivity
- Customer Service
Timeline
Accountant Assistant
Hudson Accounting Consultants
01.2022 - 03.2023
Seasonal Warehouse Associate
Macy Distribution Center
11.2021 - 01.2022
Customer Service Supervisor/Production Coordinator
Quality Plating Co.
07.2010 - 11.2020
Production Coordinator
Quality Plating Co
07.2010 - 11.2020
Part Marking Supervisor
Quality Plating Co.
07.2010 - 11.2020
Diploma -
Nathan Hale High School
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