Denise Browne
Elkton,MD
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
shorehaven Inc
Elkton, MD
04.2021 - Current
- Developed project plans, identified risks, set objectives, and monitored progress towards completion.
- Drafted reports for management highlighting key goals achieved throughout the program
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Direct Support Professional
Eastwick Family Services
Philadelphia, PA
05.2019 - 03.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Customer Service Representative
Amazon Prime Products
Philadelphia, PA
06.2017 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Certificate - Business Entrepreneurship
Vellore Institute of Technology
India04-2012
BBA - Accounting And Business Management
African Methodist Episcopal University
Monrovia Liberia11-2007
Skills
- Team Development
- Program performance analysis
- Work Planning and Prioritization
- Program Reviews
- Project Management
- Quality Assurance
- Vendor Relationship Management
- Customer Service
- Decision-Making
Certification
- Employment Specialist/ Job Coach 2021
- Dimention Training 2021
- Caregiver Training 2021
- Covid19 Training
- CPR Training
- Bloodborne Pathogen infectious Disease Control Best Practices/Precautions Training
- AS211:PBS Training
Timeline
Program Manager
shorehaven Inc
04.2021 - Current
Direct Support Professional
Eastwick Family Services
05.2019 - 03.2021
Customer Service Representative
Amazon Prime Products
06.2017 - 04.2019
Certificate - Business Entrepreneurship
Vellore Institute of Technology
BBA - Accounting And Business Management
African Methodist Episcopal University
- Employment Specialist/ Job Coach 2021
- Dimention Training 2021
- Caregiver Training 2021
- Covid19 Training
- CPR Training
- Bloodborne Pathogen infectious Disease Control Best Practices/Precautions Training
- AS211:PBS Training
Similar Profiles
Donna RentzDonna Rentz
CLA Community Living Assistant at ShoreHaven IncCLA Community Living Assistant at ShoreHaven Inc
Jackline MeliJackline Meli
Cleaner at Shorehaven Primary SchoolCleaner at Shorehaven Primary School
Jennifer HansenJennifer Hansen
Outpatient Qualified Treatment Therapist at Shorehaven Behavioral Health 3900 W. Brown Deer RdOutpatient Qualified Treatment Therapist at Shorehaven Behavioral Health 3900 W. Brown Deer Rd
Michael T. MarraMichael T. Marra
Farm Assistant at Stepping Off RanchFarm Assistant at Stepping Off Ranch
Stephen DuttonStephen Dutton
Manager Clinical Pastoral Education at Christiana Care Health SystemManager Clinical Pastoral Education at Christiana Care Health System