Denise Browne
Elkton,MD
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
shorehaven Inc
Elkton, MD
04.2021 - Current
- Developed project plans, identified risks, set objectives, and monitored progress towards completion.
- Drafted reports for management highlighting key goals achieved throughout the program
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
- Provided guidance and support to team members in order to achieve targets within defined deadlines.
- Analyzed data collected during the course of the program operations and reported results accordingly.
Direct Support Professional
Eastwick Family Services
Philadelphia, PA
05.2019 - 03.2021
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
Customer Service Representative
Amazon Prime Products
Philadelphia, PA
06.2017 - 04.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Certificate - Business Entrepreneurship
Vellore Institute of Technology
India04-2012
BBA - Accounting And Business Management
African Methodist Episcopal University
Monrovia Liberia11-2007
Skills
- Team Development
- Program performance analysis
- Work Planning and Prioritization
- Program Reviews
- Project Management
- Quality Assurance
- Vendor Relationship Management
- Customer Service
- Decision-Making
Certification
- Employment Specialist/ Job Coach 2021
- Dimention Training 2021
- Caregiver Training 2021
- Covid19 Training
- CPR Training
- Bloodborne Pathogen infectious Disease Control Best Practices/Precautions Training
- AS211:PBS Training
Timeline
Program Manager
shorehaven Inc
04.2021 - Current
Direct Support Professional
Eastwick Family Services
05.2019 - 03.2021
Customer Service Representative
Amazon Prime Products
06.2017 - 04.2019
Certificate - Business Entrepreneurship
Vellore Institute of Technology
BBA - Accounting And Business Management
African Methodist Episcopal University
- Employment Specialist/ Job Coach 2021
- Dimention Training 2021
- Caregiver Training 2021
- Covid19 Training
- CPR Training
- Bloodborne Pathogen infectious Disease Control Best Practices/Precautions Training
- AS211:PBS Training