Denise Campbell
Cincinnati,OH
Summary
Organized and dependable Administrative Professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to find something that aligns more with my administrative excellence and less on accounting and book keeping.
Overview
11
11
years of professional experience
Work History
Operations Director
BFM & Associates LLC
West Chester, Ohio
08.2022 - Current
- Streamlined operations by implementing efficient processes and policies, resulting in improved book keeping and reduced building costs for tenants and owners.
- Developed excellent relationships with vendors to successfully execute complex projects on time and within budget constraints.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality or tenant, client or staff experiences.
- Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Implemented new technologies to optimize expense reporting, tenant CAM reconciliation and monthly money movement.
Client Relationship Manager
Sutton & Associates
Springdale, OH
11.2019 - 08.2022
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
- Provided C-Suite level Executive Assistant support to Owner including business planning, record keeping, office management and IT support.
Executive Assistant to the CEO
Colliers International
Cincinnati, Ohio
02.2018 - 11.2019
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated training and onboarding for incoming office staff.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Manged Marketing Team.
Executive Assistant to the Chief Executive Officer
Amend Consulting
Cincinnati, OH
03.2017 - 12.2017
- Supported CEO by managing all emails as him, on his behalf, phone calls, and scheduling appointments.
- Enhanced productivity by managing CEO's daily calendar.
- Maintained confidentiality and demonstrated discretion with sensitive documents, ensuring proper storage and distribution as needed.
- Input and distributed weekly sales reports.
- Created and packaged presentation materials as needed using Power Point, etc.
- Researched potential Client and COI's and created one pagers for CEO reference prior to first time meeting.
- Assisted with ad hoc administrative tasks including payroll and productivity calculations on a weekly basis.
Project Manager
LF Creative Group
Cincinnati, OH
02.2013 - 02.2017
- Established effective communication among team members for enhanced collaboration and successful project completion while managing personalities and communication styles between artists, fabricators and executives.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track through KPI's project milestones.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts by implementing the "Project Post-Mortem".
- Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle. this proved especially important with clients like Disney, etc. who abide by strict California regulations.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Education
Bachelor of Arts - Elementary Education
University of Cincinnati
Skills
- Coordinating Schedules
- Allocating Resources
- Report Writing
- Business Administration
- Expense Reporting
- Presentation Development
- Business Writing
- Invoice Processing
- Administrative Support
- Office Management
- Meeting Planning
- Advanced MS Office Suite
- Bookkeeping
Timeline
Operations Director
BFM & Associates LLC
08.2022 - Current
Client Relationship Manager
Sutton & Associates
11.2019 - 08.2022
Executive Assistant to the CEO
Colliers International
02.2018 - 11.2019
Executive Assistant to the Chief Executive Officer
Amend Consulting
03.2017 - 12.2017
Project Manager
LF Creative Group
02.2013 - 02.2017
Bachelor of Arts - Elementary Education
University of Cincinnati