Denise Cardenas
VFW 4815
San Antonio,Texas
1
Language
22
years of professional experience
Dedicated 911 Operator for the City of San Antonio Police Department with excellent experience in industry for twenty years. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Work History
Contact Center Specialist
11 Months- Managed high call volumes, ensuring timely responses to patient inquiries and concerns.
- Developed and maintained effective communication with healthcare providers for seamless patient care coordination.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
- Reduced average call handling time with efficient problem-solving and clear communication skills.
- Facilitated resolution of complex customer issues through effective communication and problem-solving skills.
Secretary
10 Years 4 Months- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained daily report documents, memos and invoices.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
911 Communications Operator
20 Years 1 Month- Duties, to answer all incoming calls 911 or non-emergent, determine if police, fire or ems was needed, other times to transfer to other departments, & also to send messages to the officers or the follow up departments for the citizen.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Properly directed inbound calls in phone queues to improve call flow by 100%.
- Troubleshot issues with telephone equipment and software to keep systems functional.
- Reviewed customer feedback to determine strategies for improving customer service.
- Collected personal information from customers to accurately document requests.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Education
Associate of Applied Science - Business Management Administration
- Awarded Occupational Skills Award Operations Manager
- Awarded Certificate of Completion Level 1 Business Management and Operations-Business Operations
- Awarded Certification of Completion Level 2 Business Management and Operations-Management
- Awarded Certification of Completion Level 1 Business Management and Operations-Business Operations
Diploma
Skills
Excellent listener
Communication
Customer Service
Multitasking
Detail-oriented
Calendar Management
Expense Tracking
Dictation experience
Minute Taking
Travel Arrangements
Interests
Several times a year I sew or quilt lap throws or place mats for seniors in assisted living facilities
in the winter I crochet bennie caps
crowls
or scarves as well. I love to travel with my husband of 36 and half years.
Languages
English
Native or Bilingual
Timeline
Contact Center Specialist
Epic Pain Management and Urgent Care PLLC
09.2025 - CurrentRead More
Secretary
VFW 4815
04.2016 - CurrentRead More
911 Communications Operator
San Antonio Police Dept for the City of San Antonio
05.2004 - 06.2024Read More
Edgewood Adult Base Compensaty Memorial HS
Diploma
Read More
Palo Alto College
Associate of Applied Science from Business Management Administration
Read More