Patrick Kennedy
Chippewa Lake,Ohio
Summary
To secure a full time position in Customer Service or Inside Sales. Open to remote opportunities.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
25
25
years of professional experience
Work History
Contact Support Center Operator
The Cleveland Clinic Foundation
08.2025 - Current
- Answer and process after hour patient & emergency internal calls
- Process special protocols for Main Campus including Shock team, LVAD, Patients Plus, Transplant & Ortho reconstruction hotline
- Handle calls for multiple hospital sites.
- Offer special assistance to people who are unable to dial or who are in emergency situations & provide relay service for hearing impaired callers.
- Answer routine questions and provide information to the public
- Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.
- In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.
- Work in Epic (patient information system) to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date, time, etc.
911 Communications Specialist
Medina County Sheriff's Office
07.2001 - 07.2025
- Answer 911 & non emergency phone calls
- Dispatch Police, Fire & EMS units in a county wide multi-jurisdictional communications center
- SWAT Negotiator (Lead Negotiator for 2 years)
- Certified Crisis Intervention (CIT) Officer
- Medina County Child Abduction Response Team Analyst & Dispatcher
- Medina Sheriff's Coordinator for Ohio Law Enforcement Data System (LEADS)
- Also a LEADS Terminal Agency Coordinator (TAC)
- Process Court paperwork as needed
- Certified Communications Training Officer, Lead Trainer for 2 years
Council Person & Council President
Village of Gloria Glens Ohio
01.2005 - 02.2017
- My last term, four years of service, I was elected Village Council President.
- Make Committee Assignments & set Committee meeting schedules.
- Attend monthly council meetings.
- Author & introduce legislation.
- Grant research & writing.
- Social Medina Coordinator for Village X (Twitter) & Facebook accounts.
- Village website & email administrator.
- Village Representative at Medina County Commissioner Meetings.
- Observer on the Medina County Solid Waste Policy Committee (observer status has continued since leaving Village Council)
Education
High School - College preparatory curriculum
St. Edward High School
Lakewood, Ohio01.1987
Skills
- Notary Public
- Leadership
- MS Office & One Drive
- Google Drive
- Time Management
- Analysis & Research
- Public Speaking
- Recruitment
- Multi-tasking
- Social Media
- Quick Learner
- Team Building
- Lead Trainer
- Patient
- Excellent Listener
- Perform well under stress
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Equipment operation
- Effective communication
- Flexible schedule
- Issue resolution
- Deadline adherence
- Customer service
- Project management
Timeline
Contact Support Center Operator
The Cleveland Clinic Foundation
08.2025 - Current
Council Person & Council President
Village of Gloria Glens Ohio
01.2005 - 02.2017
911 Communications Specialist
Medina County Sheriff's Office
07.2001 - 07.2025
High School - College preparatory curriculum
St. Edward High School