Denise Carranza
San Pedro,CA
Summary
Healthcare professional prepared for role with background in managing administrative and clinical responsibilities within healthcare setting. Skilled in patient care coordination, appointment scheduling, and assisting with medical procedures. Known for collaborative teamwork and adaptability to changing needs, ensuring efficient office operations and high-quality patient care.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Activities Assistant/ Receptionist
Palos Verdes Healthcare Center
Lomita, CA
12.2023 - Current
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Promoted physical wellness by incorporating exercise classes into the daily schedule of activities available to residents.
- Developed meaningful relationships with residents, gaining insight into their personal histories and preferences in order to better serve their needs.
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Evaluated supplies and requested purchases to meet activity plans.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Arranged outings as part of recreational program.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
Activities Assistant/ Receptionist
Buena Vista Care Center
Anaheim, CA
05.2022 - 12.2023
- Engaged residents through events, small groups and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
- Trained staff members on conducting events and following safety procedures.
- Created and delivered recreational programs for small and large groups of residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Arranged outings as part of recreational program.
- Developed and lead intergenerational activities to encourage mental agility of
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Partnered across departments to run smooth, professional events and activities.
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Evaluated supplies and requested purchases to meet activity plans.
- Collaborated with other recreation staff in developing new recreational activities.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Assisted in recruitment and hiring of new recreation staff.
- Enhanced resident satisfaction by developing and implementing diverse activity programs tailored to individual interests and needs.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
- Evaluated program effectiveness routinely, making adjustments as necessary to better meet residents'' needs.
- Implemented art therapy sessions aimed at promoting emotional well-being and self-expression among
- Acted as a liaison between the activities department and other facility staff, ensuring seamless integration of recreational offerings with daily care plans.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
Scheduling Coordinator
Humphries Orthodontics
09.2021 - 04.2022
- Scheduled procedures, surgeries and doctor appointments for average of 80 patients per day
- Set up follow up appointments with customers.
- Recalls patient who have missed/or they don't have next appointment scheduled
Optometric Assistant
Cypress Pointe Optometry
10.2020 - 09.2021
- Administered optometric tests, including visual acuity, glaucoma screening and Keratometry, recorded results and communicated findings to doctor.
- Greeted patients, prepared exam rooms and documented medical records to keep office running efficiently and effectively.
- Explained processes and operated equipment for Fdt/Optos testing.
- Scheduled appointments, handled referrals and ordered supplies for optometric
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained client medical history, including medication information, symptoms and allergies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Receptionist
HCR Manorcare Corporate
09.2019 - 10.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Received and routed business correspondence to correct departments and staff members.
- Routed incoming mail and messages to relevant personnel without delay.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Activities Assistant
HCR Manorcare Corporate
09.2019 - 10.2020
- Scheduled movies, entertainment and other special events.
- Evaluated supplies and requested purchases to meet activity plans.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Provided respectful mobility assistance to individuals needing extra support.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence.
- Maintained master calendar and all relevant records.
- Documented preferences and helped develop relevant activities.
- Promoted exceptional quality of life for all residents by innovating, organizing and conducting entertaining and stimulating activities.
- Engaged residents through events, small groups and personal attention.
- Transported and escorted program participants to and from activities and on field trips.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Developed and implemented safety training programs for staff .
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Ordered and maintained all recreational equipment.
Activity Assistant
Town and Country Manor
Santa Ana, CA
02.2017 - 08.2019
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
- Evaluated program effectiveness through regular feedback collection from participants and their families, leading to continuous improvement efforts for enhanced resident satisfaction.
- Tailored exercise programs to accommodate varying physical capabilities while emphasizing safety precautions, resulting in increased activity levels and improved health outcomes.
- Implemented pet therapy visits, providing comfort and companionship to animal-loving residents who may have experienced loneliness or depression without such interactions.
- Engaged residents through events, small groups, and personal attention.
- Documented preferences and helped develop relevant activities.
- Evaluated supplies and requested purchases to meet activity plans.
Admissions Coordinator
Town and Country Manor
Santa Ana, CA
02.2017 - 08.2019
- Coordinated admissions processes to streamline application reviews and enhance candidate experience.
- Developed training materials for staff, increasing efficiency in processing applications and inquiries.
- Led initiatives to optimize communication strategies with prospective students, boosting engagement levels.
Education
High School Diploma -
Fullerton Union High School
Fullerton, CA05.2016
Skills
- Patient Care
- Resident Support
- Activity Planning
- Teamwork
- Schedule Management
- Problem resolution
- Development Activities
- Resident Engagement
- Resident support
- Enrichment program development
- Documentation skills
- Event Coordination
- Calendar Management
- Attention to Detail
- Budget Management
- Conflict Resolution
- Task Prioritization
- Customer service
- Time management
- HIPAA regulations
- Maintaining confidentiality
- Front office support
Timeline
Activities Assistant/ Receptionist
Palos Verdes Healthcare Center
12.2023 - Current
Activities Assistant/ Receptionist
Buena Vista Care Center
05.2022 - 12.2023
Scheduling Coordinator
Humphries Orthodontics
09.2021 - 04.2022
Optometric Assistant
Cypress Pointe Optometry
10.2020 - 09.2021
Receptionist
HCR Manorcare Corporate
09.2019 - 10.2020
Activities Assistant
HCR Manorcare Corporate
09.2019 - 10.2020
Activity Assistant
Town and Country Manor
02.2017 - 08.2019
Admissions Coordinator
Town and Country Manor
02.2017 - 08.2019
High School Diploma -
Fullerton Union High School