Racheleann Arda
Moreno Valley
Summary
Dynamic professional with extensive experience in customer service and caregiving, notably at Heritage Gardens Rehabilitation & Healthcare. Proven ability to enhance patient care and satisfaction through exceptional interpersonal skills and meticulous attention to detail. Proficient in cash management and activity planning, fostering a welcoming environment for clients and families alike.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Activities Assistant/Receptionist/ Housekeeper
Heritage Gardens Rehabilitation & Healthcare
Loma Linda
08.2020 - Current
- Greeted visitors to nursing home, answered questions, and guided them to appropriate locations.
- Answered phones, took messages, and scheduled visitation appointments for families to connect with patients.
- Assisted patients to make phone calls to family members
- Trained new Nursing Home Receptionists in all aspects of the job
- Capable of maintaining professional working relationships
- Friendly and personable demeanor resulting in excellent customer service
- Understanding of confidentiality policies and regulations
- Great multitasking and organizational skills
- Proven loyalty and longevity in one position
- Assisted nurses with patient care tasks.
- Took all temperatures of every individual coming in the facility
- Conducted rapid COVID testing for all individuals entering the facility, including patients' families and healthcare workers.
- Cleaned residents' rooms, ensuring a sanitary and pleasant environment for optimal patient comfort.
Caregiver for elderly / Personal Assistant
A Better Solution In Home Care, Inc
Riverside
01.2020 - 08.2020
- Provided companionship to prevent loneliness and ensure safety by monitoring for falls
- Assisted patients with personal hygiene by helping them take showers.
- Prepared nutritious meals to support dietary needs and enhance overall well-being
- Organized and managed medications to ensure correct usage and adherence
- Driving patients to do errands
- Assisted patients at home by cleaning and vacuuming.
Sales Associate, Cashier, Customer Service, Visual Merchandiser
Lilyful
Temecula
07.2017 - 01.2020
- Consistently creates a welcoming environment for the customers by greeting and assisting; as well as quickly responding to customer inquiries and needs
- Assisted customers with inquiries and concerns to enhance their shopping experience.
- Maintained cleanliness and organization of work area to ensure a pleasant shopping environment.
- Handling cash registers and various forms of payments, processing refunds, exchanges and voids
- Processing of all required reports, deposits, documents and cash
- Currently training other employees for merchandising items and display
- Coordinated merchandising efforts to optimize product displays and attract customer attention.
- Sorted and arranged items on shelves for easy customer access.
- Ensures all pricing, signage, and displays are correct at all times
- Receives regular deliveries and stocks sales floor in a timely manner
- Monitored inventory levels and placed orders to maintain stock availability.
- Monitored compliance with company policies to ensure a safe work environment.
- Manages and controls shrink
- Work as the eyes and ears of the store when Store manager isn't available.
- Assisted the Store Manager with store operations and management tasks.
- Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow up with customers
- Leverages individual staff strengths, and creates developmental plans to prepare all level positions for future growth within the organization.
- Ensures company standards are met for Store and associate appearance at all times
- Merchandise the store weekly and submit pictures to supervisors
- Merchandise the store weekly and submit pictures to supervisors
Sales Associate, Sales Representatives, Services, All Other
Carter's | OshKosh B'gosh Retail
Riverside
04.2017 - 07.2017
- Greeted customers warmly at the entrance to create a welcoming atmosphere.
- Delivered attentive customer service to address needs and improve satisfaction.
- Assisted customers with inquiries and concerns regarding shoes and related products.
- Organized merchandise on shelves to ensure easy access for customers.
- Maintained cleanliness and organization of work area and store to enhance customer shopping experience.
- Handling cash registers
Shoes Sales Associate, Customer Service Rep
Saks Fifth Avenue Off Fifth
Cabazon
12.2016 - 05.2017
- Greeted customers and resolved inquiries about shoe features and availability.
- Provided exceptional customer service to enhance shopping experiences.
- Assisted customers in selecting luxury apparel and accessories.
- Managed inventory levels and organized merchandise displays effectively.
Seasonal Sales Associate, cashier
Bath & Body Works
Riverside
10.2016 - 01.2017
- Greeting customers, stocking merchandise, customer service rep, Helping customers with questions and concerns, cashiering, helping during major holidays
Keyholder, Sales Associate, Customer Service Rep, Cashier
Dollar General
Perris
01.2015 - 12.2016
- Greeting Customers upon arrival of the store
- Served customers and stocked merchandise on shelves to ensure a clean and organized store environment during operating hours and prior to closing.
- Addressed customer inquiries and complaints promptly to enhance satisfaction.
- Operated cash registers and POS systems efficiently during transactions.
- Checked product displays and organized store layout while coordinating vendor check-ins for food products.
- Managed store operations in absence of store manager or assistant managers, fostering a friendly work environment and ensuring customer satisfaction.
- Completed all necessary reports, deposits, documents, and cash transactions.
Sales Associate, Customer Service Rep, Cashier, Key Holder
Cebu
Riverside
09.2012 - 08.2014
- Provide a positive shopping experience for our customers
- Handled customer enquiries and complaints, improving overall customer service experience.
- Served customers and ensured products were well displayed.
- Fostered friendly customer interactions while managing sales floor during store manager's absence.
- Ensured smooth shop floor operations by managing stock inventory, cleaning, displaying new merchandise, ordering items, and updating inventory system with sale prices.
- Opened and closed the store daily, ensuring all procedures were followed.
- Protects and secures all company assets, including store cash
- Ran the entire business on a day-to-day basis.
- Processed all required reports, documents, and memos.
Sales Associate, Customer Service Rep, Cashier
Cinderella
Riverside
02.2012 - 09.2012
- Delivered customer service assistance to enhance customer experience
- Assisted customers with questions and concerns to resolve issues promptly
- Greeted customers at entrance
- Managed inventory by efficiently stocking and restocking items to ensure product availability
- Maintaining a good work environment such as cleaning and making sure the store is neat.
Door Host
Morongo Resort / Casino
Cabazon
01.2010 - 12.2010
- Delivered customer service support, enhancing guest experience
- Checking ID of every individual
- Fostered positive work environment through effective team communication
- Performed post-event cleaning to maintain venue standards
Bridal Consultant / Cashier / Customer Service Associate
Macys West
Auburn
05.2009 - 12.2009
- Assisted brides in selecting wedding dresses and addressed their questions to enhance their shopping experience.
- Greeted customers and provided assistance with inquiries.
- Processed customer transactions at cash registers efficiently.
- Maintained clean and organized dressing rooms by performing cleaning tasks.
Fitting Room Associate
Macys West
Auburn
09.2009 - 10.2009
- Assisted customers with inquiries and fitting room needs.
- Cleaned and arranged dressing rooms for optimal customer experience.
- Organized merchandise and maintained product displays.
- Promoted a positive and productive work atmosphere.
Retail Associate / Customer Service Rep
Macys West
SeaTac
07.2009 - 08.2009
- Greeted customers and addressed questions and concerns to enhance shopping experience.
- Processed customer transactions at cash registers, ensuring accuracy and customer satisfaction.
- Maintained clean and organized work environment by cleaning dressing rooms, dusting, and sweeping.
Divisional Associate/ Cashier/ Customer Service Rep
Macys West
Federal Way
09.2008 - 01.2009
- Greeted customers and addressed inquiries to enhance their shopping experience.
- Resolved concerns and ensured customer satisfaction through attentive service.
- Organized merchandise for efficient retrieval and improved customer satisfaction.
- Managed cash transactions accurately.
- Ensured a safe and efficient workspace for team members.
Private Caregiver
In - Home Support
Moreno Valley
10.2007 - 06.2008
- Administered daily bathing to ensure personal hygiene for clients.
- Prepared nutritious meals and supported clients with household chores.
- Maintained cleanliness by assisting with daily chores and exercise routines.
- Assisted elderly individuals with daily tasks to enhance their quality of life.
- Cleaned homes and coordinated transportation for medical appointments.
Phone Telemarketer / Customer Service Operator Rep
Starcrest Productions
Perris
09.2007 - 11.2007
- Handled nationwide customer calls and processed orders efficiently.
- Confirmed and entered customer orders into database accurately.
- Processed customer orders with attention to detail.
Cashier / Sales Representative
Claire's
Tukwila
07.2006 - 10.2006
- Greeted and assisted customers with inquiries and concerns.
- Processed cash transactions to enhance customer satisfaction.
- Stocked and organized accessories to maintain an appealing shopping environment.
Education
Associate of Science - Medical Administrative Specialist
Platt College
Riverside06-2027
Diploma - Medical Assistant
Concorde Career College
San Bernardino, CA10-2022
High school Diploma -
Moreno Valley Adult Education
Moreno Valley, CA05-2017
Skills
- Activity Planning
- Caregiving
- Alzheimer's care
- Senior care
- Microsoft word
- Assisted living
- Patient care
- Front desk
- Meal Preparation
- Food Service
- Crew Member
- Customer Service
- Exceptional customer service
- Cash management
- Retail sales
- Merchandising
- Regulatory Compliance
- Cash management
- Operating computers
- Scanners
- POS systems
- Detail-oriented
- Organized
- Team Player
- Operating computers
- Scanners
- POS systems
Certification
- CPR/First Aid, 10/01/22
- BLS Certification
- Certified Medical Assistant, 10/01/22
Retail Skills
- Retail Sales
- Cash Handling Accuracy
- Credit Card Transactions
- Customer Service Excellence
- Loss Prevention
- Merchandising and Stocking
- Team Player
- Nine years and plus of dedication and dependability
- Skilled to making a commitment to customer service
- Detailed oriented and Organized
Additional Information
Loyalty to work with good attendance., Honesty is a plus., Experienced in operating cash registers., Ability to analyze, understand, and adapt to new ideas and challenges with ease., Maintained ability to establish customers needs and assistance., Adapts to work environment and can be easily trained., Experienced sales clerk
Computer Training Skills
- Microsoft word
- Skilled at Operation computers, Scanners and affiliated POS systems
Willing To Relocate
Moreno Valley, CA
Assessments
Customer Service Skills, Proficient, 09/01/18
Personal Information
Authorized To Work: US for any employer
Timeline
Activities Assistant/Receptionist/ Housekeeper
Heritage Gardens Rehabilitation & Healthcare
08.2020 - Current
Caregiver for elderly / Personal Assistant
A Better Solution In Home Care, Inc
01.2020 - 08.2020
Sales Associate, Cashier, Customer Service, Visual Merchandiser
Lilyful
07.2017 - 01.2020
Sales Associate, Sales Representatives, Services, All Other
Carter's | OshKosh B'gosh Retail
04.2017 - 07.2017
Shoes Sales Associate, Customer Service Rep
Saks Fifth Avenue Off Fifth
12.2016 - 05.2017
Seasonal Sales Associate, cashier
Bath & Body Works
10.2016 - 01.2017
Keyholder, Sales Associate, Customer Service Rep, Cashier
Dollar General
01.2015 - 12.2016
Sales Associate, Customer Service Rep, Cashier, Key Holder
Cebu
09.2012 - 08.2014
Sales Associate, Customer Service Rep, Cashier
Cinderella
02.2012 - 09.2012
Door Host
Morongo Resort / Casino
01.2010 - 12.2010
Fitting Room Associate
Macys West
09.2009 - 10.2009
Retail Associate / Customer Service Rep
Macys West
07.2009 - 08.2009
Bridal Consultant / Cashier / Customer Service Associate
Macys West
05.2009 - 12.2009
Divisional Associate/ Cashier/ Customer Service Rep
Macys West
09.2008 - 01.2009
Private Caregiver
In - Home Support
10.2007 - 06.2008
Phone Telemarketer / Customer Service Operator Rep
Starcrest Productions
09.2007 - 11.2007
Cashier / Sales Representative
Claire's
07.2006 - 10.2006
Associate of Science - Medical Administrative Specialist
Platt College
Diploma - Medical Assistant
Concorde Career College
High school Diploma -
Moreno Valley Adult Education