Madison Mumper
Winter Park,FL
Summary
Proven to enhance resident engagement and quality of life at Legend Senior Living through innovative activity planning and emotional support. Skilled in relationship building and creative planning, I successfully increased social interaction and satisfaction among residents. My adaptability and teamwork foster a positive, inclusive environment, driving significant improvements in resident well-being. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
Work History
Activities Assistant
Legend Senior Living
Mechanicsburg, OH
03.2024 - 05.2024
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Engaged residents through events, small groups, and personal attention.
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Increased social interaction among residents through facilitating group activities and fostering a sense of community.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
- Evaluated the effectiveness of each activity based on participant feedback and adjusted programming accordingly for increased satisfaction.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
- Collaborated with interdisciplinary team members to develop comprehensive activity plans addressing the diverse needs of each resident.
- Managed inventory of activity supplies, ensuring adequate materials were available for planned events while adhering to budget constraints.
- Cultivated a positive atmosphere within the facility by creating an engaging calendar filled with varied recreational offerings that appealed to different interests.
- Evaluated supplies and requested purchases to meet activity plans.
- Assisted in training new staff members on proper procedures for conducting activities while maintaining a safe environment for residents.
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Documented preferences and helped develop relevant activities.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Documented resident progress in charts and records, providing accurate information to assist with ongoing care plans and evaluations.
- Improved residents'' physical wellbeing by coordinating exercise programs tailored to individual abilities and needs.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Implemented feedback systems for activities, leading to more resident-centric programming.
- Maximized budget efficiency, negotiating with vendors for cost-effective supplies and services.
- Enhanced residents' cognitive skills with specially designed brain games and puzzles.
Concierge
Bridges Senior Care Solutions
Mechanicsburg, PA
11.2023 - 03.2024
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Sales Associate
Victoria's Secret & PINK
Camp Hill, PA
03.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
H&M Hennes & Mauritz
Camp Hill, PA
11.2021 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Waitress/ Hostess
The Pickle Nickel
Dillsburg, PA
09.2016 - 05.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Barbering - Barbering
Barber Styling Institute
Camp Hill, PA10.2021
High School Diploma - General Studies
Northern High School
Dillsburg, PA05.2020
Skills
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
- Creative Planning
- Flexibility
- Documentation skills
- Inclusivity
- Calendar Management
- Newsletter preparation
- Schedule Coordination
- Social integration
- Enrichment program development
- Event Planning
- Event Coordination
- Schedule Management
- Group facilitation
- Group Dynamics
- Social Perceptiveness
- Negotiation
- Process Improvement
- Presentation Development
- Inventory ordering
- Friendly, Positive Attitude
- Emotional Support
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Teamwork and Collaboration
- Group Recreation
- Activity Coordination
- Activity Planning
- Activity Planning and Coordination
- Group Supervision
- Enrichment Activities
- Customer and Service-Oriented
- Attention to Detail
- Entertainment Coordination
- Decision-Making
- Daily Schedule Creation
- Scheduling Events and Programs
- Activity Oversight
- De-Escalation Techniques
- Activities of Daily Living
- Documentation and Recordkeeping
- Group Discussions
Timeline
Activities Assistant
Legend Senior Living
03.2024 - 05.2024
Concierge
Bridges Senior Care Solutions
11.2023 - 03.2024
Sales Associate
Victoria's Secret & PINK
03.2022 - 04.2023
Sales Associate
H&M Hennes & Mauritz
11.2021 - 03.2023
Waitress/ Hostess
The Pickle Nickel
09.2016 - 05.2019
Barbering - Barbering
Barber Styling Institute
High School Diploma - General Studies
Northern High School