Denise Cestero
New York,New York
Summary
Business-conscious individual offering over 15 years working in the education field. Focused, enthusiastic and offering highly effective skills in client rapport. Demonstrating sound judgement and extensive knowledge of employee coaching and mentoring.
Overview
17
17
years of professional experience
Work History
Office Coordinator to Dr. Mark Schattner
MSKCC
New York City, NY
10.2023 - Current
- Developed and maintained patient records, including medical histories, reports and examination results.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Provided support services such as transportation arrangements or equipment rentals when needed.
- Facilitated communication between physicians, staff members and outside agencies involved in patient care.
- Communicated with patients with compassion while keeping medical information private.
- Assisted with Endoscopy Cancellations.
Franchise Owner
Kumon Math & Reading Center of the Upper West Side
New York, New York
08.2020 - Current
- Trained with experienced franchisees to learn ins-and-outs of Kumon business and corporate requirements.
- Maintained accurate accounts detailing revenue, expenses and payments to corporate office.
- Handled day-to-day business issues expertly to maintain efficient, successful operations.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Handled data entry tasks with high levels of speed and accuracy.
- Answered incoming calls while recording accurate messages.
- Differentiated instruction according to student skill level.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Graded student papers and assignments to track student progression.
- Worked outside normal hours to be available to answer parent and student question
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Designed individualized curricula for academically underachieving students.
Assistant Instructor
Kumon North America
New York, NY
05.2011 - 07.2020
- Guided students through rigorous, transformational journey to increase academic abilities.
- Inspired and supported students in identifying strengths and areas for growth.
- Delivered program mission and values while facilitating course components.
- Documented student progress and achievements in confidential records.
- Assisted with course planning, development of educational tools and classroom organization.
- Prepped and pulled classroom materials, pencils, paper and supplemental materials.
- Conducted special assessments to support individual student needs.
- Worked one-on-one with special needs students to help navigate through Kumon program.
- Cleaned and organized classrooms, materials and supplies.
Center Assistant
Kumon North America
New York, NY
09.2007 - 05.2011
- Checked office supplies stock and placed orders to maintain levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Completed pre-class task ex. Prepping and pulling, sharpened pencils, cleaned and wiped down tables.
- Sorted and shelved books to help manage materials.
Education
Bachelor of Arts - Education
Ashford University
San Diego, CA2017
Bachelor of Arts - Sociology
St. Bonaventure University
Saint Bonaventure, NY2007
High School Diploma -
The Young Women's Leadership
New York, NY06.2006
Bachelor of Arts - Education
Southern New Hampshire University
Hooksett, NHSkills
- Sales Promotion
- Staff Scheduling
- Work Planning and Prioritization
- Goal Setting
Timeline
Office Coordinator to Dr. Mark Schattner
MSKCC
10.2023 - Current
Franchise Owner
Kumon Math & Reading Center of the Upper West Side
08.2020 - Current
Assistant Instructor
Kumon North America
05.2011 - 07.2020
Center Assistant
Kumon North America
09.2007 - 05.2011
Bachelor of Arts - Education
Ashford University
Bachelor of Arts - Sociology
St. Bonaventure University
High School Diploma -
The Young Women's Leadership
Bachelor of Arts - Education
Southern New Hampshire University
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