Denise Chambers
Norwalk,IA
Summary
Competent Support Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Help Desk Support Specialist
Wells Fargo
01.1998 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
High School Diploma -
East High School
Des Moines, IA05.1986
Skills
- Help Desk Software
- Deficiency Documentation
- Report Creation
- Technical Support
Timeline
Help Desk Support Specialist
Wells Fargo
01.1998 - Current
High School Diploma -
East High School