Denise Chandler
Wallingford,CT
Summary
At Zenith American Solutions, I spearheaded claims processing improvements, enhancing accuracy and customer satisfaction through critical thinking and strong negotiation skills. My leadership boosted team efficiency and fostered a culture of professionalism, significantly impacting our claims resolution success.
Overview
9
9
years of professional experience
Work History
Senior Claims Analyst
Zenith American Solutions
01.2015 - Current
- Increased accuracy in claims assessment through thorough investigation and diligent documentation of claim details.
- Optimized resource allocation by effectively managing caseloads and prioritizing high-impact assignments.
- Streamlined communication channels between departments for expedited information sharing during the claims process.
- Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts.
- Improved customer satisfaction by consistently resolving complex claims in a timely and professional manner.
Education
High School Diploma -
Platt Technical High School
Milford, CTSkills
- Claims Processing Efficiency
- Strong negotiation skills
- Critical thinking abilities
- Professionalism and Integrity
Additional Information
Currently I process:
weekly disability claims
electronic medical claims
paper medical claims
electronic dental claims
paper medical claims
I am also responsible for a weekly report for out of network claims and NSA claims.
The groups I currently work on are:
New England Electrical Workers
District Council 11
IBEW Local 90
Timeline
Senior Claims Analyst
Zenith American Solutions
01.2015 - Current
High School Diploma -
Platt Technical High School