Denise Checolinski
Summary
Persuasive Inside Sales Coordinator with exceptional sales and marketing skills. Excellent record of managing customer expectations and resolving issues. Focused and hardworking with good communication skills.
Overview
26
26
years of professional experience
Work History
Inside Sales Coordinator
Metalcraft Of Mayville, Inc
05.2018 - Current
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Worked with sales managers to verify pricing discounts and customer details.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
Senior Customer Service Analyst
Metalcraft Of Mayville, Inc
11.2011 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Production Control Planner
Metalcraft Of Mayville, Inc
07.2007 - 11.2011
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Presented updated order and production status reports to sales staff and management.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Used SAP software to monitor and record production resources for all facets of product planning, development, manufacturing and sales.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
Shipping and Receiving Supervisor
Conagra Brands
09.1997 - 06.2007
- Oversaw warehouse crew stocking inventory and preparing loads.
- Reviewed paperwork to determine priorities and set schedules.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Used Sap software to produce invoices and estimates.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw and motivated team of fifteen employees.
- Generated end-of-day reports covering shipments, productivity and financial totals.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving.
Education
High School Diploma -
Mayville High School
Mayville, MI05.1983
Skills
- Report Preparation
- Customer Relations
- Microsoft Word
- Microsoft Excel
- Computer Proficiency
- Goals and Performance
- Data Entry
Timeline
Inside Sales Coordinator
Metalcraft Of Mayville, Inc
05.2018 - Current
Senior Customer Service Analyst
Metalcraft Of Mayville, Inc
11.2011 - 05.2018
Production Control Planner
Metalcraft Of Mayville, Inc
07.2007 - 11.2011
Shipping and Receiving Supervisor
Conagra Brands
09.1997 - 06.2007
High School Diploma -
Mayville High School