Denise Collins
Rosemount,MN
Summary
Hardworking and passionate customer service professional with 20+ years experience. Proven skills working under pressure and adapting to new situations and challenges.
Overview
17
17
years of professional experience
Work History
Armed Security Officer
DFW Protective Security Force
Minneapolis, MN
12.2018 - Current
- Monitored 20 different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored and authorized entrance and departure of visitors and employees to maintain security of premises.
- Completed building and grounds patrols to spot and investigate concerns.
- Inspected packages, bags and deliveries entering facility to minimize risk to personnel.
Security Officer
Fairview Southdale Hospital
Edina, MN
03.2018 - 12.2018
- Protected 390-bed facility and property guests by regularly circulating premises and monitoring security cameras.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident reports.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Health Unit Coordinator
Fairview Southdale Hospital
Edina, MN
09.2016 - 03.2018
- Maintained confidentiality of patient's medical records and other documents related to patient care.
- Coordination of communication between unit based staff, physicians, other departments as needed.
- Maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA and general liability.
- Excellent communication skills (verbal, telephone, and written) and computer skills.
- Excel and multi-task in environment of frequent interruptions.
Patient Access Representative
Fairview Southdale Hospital
Edina, MN
07.2014 - 09.2016
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Created welcoming environment and delivered exceptional customer service to patients and families.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
911 Dispatcher
University Of Minnesota Police Department
Minneapolis, MN
04.2004 - 08.2013
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Associate of Science - Criminal Justice
Normandale Community College
Bloomington, MN05.2000
No Degree - Criminal Justice
Minneapolis Community And Technical College
Minneapolis, MN03.2000
Skills
- Filing and Records Management
- Data Entry and 10-Key
- Prioritization and Time Management
- Flexible and Adaptable
- Attention to Detail
- Excellent Communication
Timeline
Armed Security Officer
DFW Protective Security Force
12.2018 - Current
Security Officer
Fairview Southdale Hospital
03.2018 - 12.2018
Health Unit Coordinator
Fairview Southdale Hospital
09.2016 - 03.2018
Patient Access Representative
Fairview Southdale Hospital
07.2014 - 09.2016
911 Dispatcher
University Of Minnesota Police Department
04.2004 - 08.2013
Associate of Science - Criminal Justice
Normandale Community College
No Degree - Criminal Justice
Minneapolis Community And Technical College