Michaela Stephens
Tunica,USA
Summary
Results-driven Customer Service Call Center Representative known for high productivity and efficiency in task completion. Possess specialized skills in active listening, conflict resolution, and customer relationship management. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
7
7
years of professional experience
2026
2026
years of post-secondary education
Work History
Armed Security Officer
BLUE LIFE SECURITY, LLC
Memphis, TN
10.2025 - Current
- Observe and report/ also care for kids/ de-escalate situations! Dealing with DCS kids in the system
Armed Security Guard
Dynamic Security Solutions, LLC
Memphis, TN
11.2024 - 10.2025
- I work at a military base! Scanning badges and checking trucks!!
Customer Service Representative
Midsouth window fashion
Memphis, TN
07.2024 - 07.2025
- Worked on a computer, inserting orders
- Inbound & outbound call center
- Customer service troubleshooting
- Solving customer issues
- Worked with teams chat
- Worked in excel
- Assisted customers with product selections and inquiries about window fashion options.
Security Guard
TNT guard services
Memphis, TN
05.2023 - 03.2024
- I am an armed security guard at a truck company
Security Guard
Platinum Protection Services
Memphis, TN
01.2022 - 01.2023
- I am an armed security
- Monitored premises to ensure safety and security of property.
Assistant Manager
Platinum Protection Services Inc.
Memphis, TN
01.2021 - 01.2022
- I updated weekly schedules
- Consistent paperwork for employees
- Schedule appointments for guards to train
- Answered phone calls all hours of the night!
- Doing daily logs
- Problem-solving
Warehouse Worker
SOUTHWARK METAL MFG. CO.
Southaven, MS
08.2021 - 10.2021
- Handling metal
Cashier
Nesbit shell station
Nesbit, MS
07.2020 - 07.2021
- Attending to customers and being a cashier
Package Handler/Sorter
Kyrocera
Southaven, MS
01.2019 - 03.2019
- I made sure the order was there and numbered them before they went on the truck
Education
Horn Lake High School
Horn Lake, MSSkills
- Team chat
- Microsoft word, excel,
- Trouble shooting
- IT Tech
- Call center Customer service
- Type 30pm
- Computer skills
- Incident reporting
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Surveillance monitoring
- Call center operations
- Key holder experience
- Punctuality and reliability
- Multi-task management
- Email management
- Creative problem solving
- Filing
- Data entry
- Schedule mastery
- Multi-line phone talent
- Relationship building
- Call center experience
- Scheduling
- Microsoft PowerPoint
Timeline
Armed Security Officer
BLUE LIFE SECURITY, LLC
10.2025 - Current
Armed Security Guard
Dynamic Security Solutions, LLC
11.2024 - 10.2025
Customer Service Representative
Midsouth window fashion
07.2024 - 07.2025
Security Guard
TNT guard services
05.2023 - 03.2024
Security Guard
Platinum Protection Services
01.2022 - 01.2023
Warehouse Worker
SOUTHWARK METAL MFG. CO.
08.2021 - 10.2021
Assistant Manager
Platinum Protection Services Inc.
01.2021 - 01.2022
Cashier
Nesbit shell station
07.2020 - 07.2021
Package Handler/Sorter
Kyrocera
01.2019 - 03.2019
Horn Lake High School