Denise Cortinas
Covina,CA
Summary
Hardworking, focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success, which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.
Overview
14
14
years of professional experience
Work History
Housekeeping Aide
Encino Hospital
Encino, California
06.2023 - Current
- Maintained cleanliness and organization in patient rooms and common areas.
- Disinfected high-touch surfaces to ensure a safe environment for patients and staff.
- Assisted nursing staff by providing clean linens and necessary supplies promptly.
- Kept work areas neat and organized at all times while adhering to safety regulations.
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Maintain high standards of cleanliness in patient areas, significantly reducing infection risk and improving overall safety.
- Fostered a positive atmosphere by ensuring cleanliness, enhancing patient comfort and satisfaction throughout facility.
- Maintained detailed cleaning logs and checklists to ensure compliance with health regulations, contributing to consistent hygiene standards.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
Housekeeping Aide
Saint Joseph Medical Center
Burbank, California
05.2021 - 04.2022
- Maintained cleanliness of patient rooms and common areas in a hospital setting.
- Collaborated with team members to prioritize daily cleaning tasks effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Disinfected telephones, light switches and other frequently touched objects.
- Disposed of hazardous waste according to hospital standards.
- Cleaned bathrooms, including toilets, sinks, showers, walls and mirrors.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
Sales Associate
Kohl's
Simi Valley, California
12.2017 - 04.2020
- Assisted customers with product selection and inquiries.
- Processed transactions accurately and efficiently at the register.
- Stocked shelves and organized merchandise for optimal presentation.
- Provided product knowledge to customers to support informed purchasing decisions.
- Trained new associates on store policies and procedures effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Processed returns, exchanges, and refunds in accordance with company policies.
Medical Billing Intern
Valley Occupational Medical Center
Sylmar, California
11.2012 - 03.2013
- Processed medical claims using billing software and electronic health records systems.
- Reviewed patient accounts for accuracy and completeness of billing information.
- Coordinated with healthcare providers to resolve billing discrepancies and inquiries.
- Communicated with patients regarding insurance benefits and payment options.
- Updated patient information in the medical billing system regularly and accurately.
- Organized and maintained patient accounts, including billing records and payment histories.
- Generated reports on account receivables, collections, adjustments, denials.
- Provided customer service support to patients regarding their billing inquiries.
- Assisted with filing claims electronically and via mail to insurance companies.
- Assisted in the preparation of patient bills by verifying insurance coverage and calculating charges.
- Entered data into electronic health record systems for accurate billing purposes.
- Collaborated with healthcare providers to resolve patient billing disputes quickly.
- Adhered to HIPAA regulations while processing confidential patient information.
- Answered phone calls from patients regarding billing questions or concerns.
Education
Medical Billing And Insurance Coding
United Education Institute College
Van Nuys, CASkills
- Exhibits exceptional attention to detail and the capacity to manage multiple tasks concurrently
- Demonstrates proficiency in organizational and time management principles
- Exhibits exceptional communication and interpersonal abilities
- Exhibits effective collaboration within a team while maintaining independence and self-reliance
- Exhibits a meticulous approach to detail and the ability to manage multiple tasks simultaneously
- Proficiency in adhering to safety protocols and ensuring their proper implementation
- Exhibits the ability to manage multiple tasks and prioritize responsibilities in a fast-paced work environment
Timeline
Housekeeping Aide
Encino Hospital
06.2023 - Current
Housekeeping Aide
Saint Joseph Medical Center
05.2021 - 04.2022
Sales Associate
Kohl's
12.2017 - 04.2020
Medical Billing Intern
Valley Occupational Medical Center
11.2012 - 03.2013
Medical Billing And Insurance Coding
United Education Institute College