Summary
Overview
Work History
Education
Skills
Timeline
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Denise Craft

Oil City,PA

Summary

Dynamic Front Office Manager with a proven track record at Dr. Frederico Padin, excelling in customer relations and effective multitasking. Enhanced billing accuracy and streamlined workflows, significantly reducing discrepancies. Recognized for resolving guest complaints with professionalism, fostering lasting customer loyalty and satisfaction.

Overview

26
26
years of professional experience

Work History

Front Office Manager

Dr. Frederico Padin
03.2011 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Surgical Coordinator

Franklin Surgical Group
04.2003 - 05.2007
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Receptionist

Cornerstone Family Practice
01.1999 - 01.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Academy High School
Erie, PA

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations

Timeline

Front Office Manager

Dr. Frederico Padin
03.2011 - Current

Surgical Coordinator

Franklin Surgical Group
04.2003 - 05.2007

Receptionist

Cornerstone Family Practice
01.1999 - 01.2002

Academy High School

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Denise Craft