DENISE DAVIS
RICHARDSON,TX
Summary
Adept at enhancing patient care and streamlining clinical operations, my tenure at UNITED HEALTHCARE /OPTUM SERVICES showcased significant productivity improvements and operational workflow enhancements. Skilled in EMR/EHR and patient care coordination, I excel in fostering collaborative environments and ensuring HIPAA compliance, contributing to elevated patient satisfaction and efficient healthcare delivery. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
14
14
years of professional experience
Work History
Integration Coordinator/ NCMA
UNITED HEALTHCARE /OPTUM SERVICES
07.2022 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
NCMA
DORRIS MORRISSETTE MD
04.2019 - 07.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2016 - 03.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
NCMA
METROPOLITAN GASTROENTEROLOGY
05.2010 - 11.2016
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
Education
CERTIFICATION - MEDICAL ASSISTANT
Gretna Career College
Gretna, LA05.2009
Skills
- Medical Terminology
- Vital Sign Monitoring
- Patient Scheduling
- HIPAA Compliance
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Insurance Verification
- Medical Procedures
- Phlebotomy Techniques
- Patient Care Coordination
- Medical Records Management
Timeline
Integration Coordinator/ NCMA
UNITED HEALTHCARE /OPTUM SERVICES
07.2022 - Current
NCMA
DORRIS MORRISSETTE MD
04.2019 - 07.2022
Patient Care Coordinator
Kroger Specialty Pharmacy
11.2016 - 03.2019
NCMA
METROPOLITAN GASTROENTEROLOGY
05.2010 - 11.2016
CERTIFICATION - MEDICAL ASSISTANT
Gretna Career College
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